• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 18 Mar 18

Citibank Berhad KL - Fraud MIS Analyst

Citibank Berhad KL - Fraud MIS Analyst

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations Credit Ops
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17077880


Job Description
  • Prepare / check on regular operations / management reports for Fraud Management Unit in a timely, consistent and controlled manner
  • Prepare / check on regular Regional, Global, Regulatory and Ad hoc reporting as required by management in timely and good quality manner
  • Develop, maintain and enhance current MIS capability and ensure high accuracy and efficiency in reports delivered
  • Support on translation between Statistical Analysis System (SAS) logic and the Fraud Management Unit initiatives to improve the performance and to identify fraud risk issues
  • Perform analysis and in-depth investigation into extracted data to support business initiatives and process enhancement
  • Provide insight and recommendation for management decision based on the findings from the analysis
  • Maintain and timely update of local operating procedure (LOP) to ensure it is aligned with current processes
  • Ensure proper control in place in all processes, compliance with regulatory & policies and audit readiness
  • Participate in Bank's new projects or enhancements and data extraction program changes to meet MIS reporting requirements
  • Support implementation of go-to process, digitization / automation and migrate to new operating model and initiatives on standard system / platform
  • Good verbal/written communication and analytic skills
  • Able to work with people from different levels independently with minimal supervision
  • Able to multi-task, detail oriented, team player
  • Able to workable under the pressure and high work volume within timeline
  • Support Fraud MIS and Regional Reporting Unit Head in providing all required and ad hoc Daily and Monthly MIS and reporting as part of supporting Fraud Department in preventing and minimizing fraud risk and losses
Principal Responsibilities:
  • Produce monthly and quarterly reporting to Central Bank, Regional, Global, Association (Visa and Master), other Department, and Compliance
  • Produce monthly Fraud Key Risk Indicator (KRI) and ensure it reported on timely basis with detail Root Cause and Corrective Action
  • Ensure monthly reconciliation of Gross Fraud Loss and Recovery numbers between EDCS and Citirisk is done properly
  • Produce daily MIS of fraud potential loss and Fraud Detection performance
  • Prepare monthly deck for PQR (Portfolio Quarterly Reporting) that presented by FMO to Regional Fraud team
  • Prepare quarterly Bank Risk Profile Report (fraud related) for Regulatory
  • Assist Department Head and line managers in preparing deliverables for Internal and External Audit
  • Assist Department Head and line managers for any Ad hoc MIS needed in business discussion / analysis
  • Support line manager to have reasonable resources and to ensure backup availability


  • Financial Services experience
  • Direct experience in Call Center Authentication, Fraud high risk account management, authorizations
  • Experience managing business-to-business partnership relationship models preferred
  • Excellent communication skills, both written and oral, required
  • Candidate must be organized and excel at project management
  • Preferred candidate should be proficient in the use of data visualization tools (Advanced Excel Usage, MS Access, SAS, Tableau, etc.)
  • Excellent stakeholder communication and management skills required to ensure expectations are managed
  • Candidate will be able to translate business needs into high level business requirements that can be used as requirements by internal and external implementation teams
Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY