Collection Sr. Team Lead Collection Sr. Team Lead …

Accenture
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Accenture
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Collection Sr. Team Lead
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .

RESPONSIBILITIES:
  • Responsible for managing the team's workload distribution, ensuring that all metrics are met and issues are escalated.
  • Supervise, develop and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized
  • Manage the collection strategy process and handle dispute-resolution efforts
  • Identify and monitor "at risk" customers and aged invoices
  • Enforce credit management policy and manage complex analysis and reporting
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Monitor efforts performed by team members for accuracy and timelines
  • Take on a proactive role towards improved performance and development of strategies for meeting goals
  • Liaise with Accenture HR in relation to recruitment, training, performance management etc.
  • Any other duties deemed appropriate by either Accenture or the client
  • Account management for complex, existing and rapidly growing customer accounts.
  • Contact internal and external customer and provide customer service
  • Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
  • Drive follow-up and resolution within MS, customers, peers and Managers.
  • Actively manage performance metrics for account portfolio.
  • Provide monthly metric reports accompanied by proactive analysis
  • Escalate issues in accordance with escalation policy
  • Preparation and initial review of management reports in line with Clients and Accenture's requirements
  • Attend client meeting to discuss account performance and address issues as required
  • Preparation and consolidation of reports
  • Does the weekly account analysis and prepare a report to be submitted to the Service Manager
  • Handle account reviews
  • Assist in the preparation of management reports in line with Clients and Accenture's requirements
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