Compliance & Service Assistant (CSA) Compliance & Service Assistant (CSA) …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 03 Dec 20
Competitive
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 03 Dec 20
Competitive
Compliance & Service Assistant (CSA)
Compliance
• Assist in the preparation of compliance related requirement e.g. BB Risk Calculators, Enhanced Due Diligence (EDD), AML / Sanction checks etc for Relationship Managers to review and sign-off.
• Obtain the necessary information from customers to complete the compliance assessment for RM's sign-off / submissions.
• Provide support to Business Units from time to time including KYC, OFAC, appropriateness and other internal and external requirements.
• Monitor and track regulatory compliance and breaches.

Service
• Attending to customers' inquiries and requests for all loan drawdowns / rollovers, FD placements / rollovers, fund transfers, foreign exchange transactions and other operational transactions such as account statements, balances, fund transfer status, indicative COF etc.
• Handles Account Opening, Account Updates and Audit confirmation requests.
• Ensure strong and optimal customer service support and seamless customer rapport.

Qualifications
• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in any field.
• Experience/knowledge of banking is advantageous in the following areas: operations, processes, products, regulations, customer experience etc.
• Minimum 2 years of banking experience.
• Good communication and interpersonal skills.
• Able to work independently with minimal supervision, as well as in a team.
• Mature, meticulous, organized and takes initiative, drive, ability to work independently and in a team.
• Proficient in Microsoft Office applications especially in Word, Excel and Powerpoint.
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