Curriculum Manager, Fraud Training and Awareness Curriculum Manager, Fraud Training and Awareness …

Standard Chartered Bank Malaysia Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 23 Feb 20
Standard Chartered Bank Malaysia Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 23 Feb 20
Curriculum Manager, Fraud Training and Awareness
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


The Curriculum Manager, Fraud, is a permanent role that requires strategic thinking, and appropriate knowledge and experience in Risk management, or training programme development and/or communications. This position will be part of the Professional Excellence team, with responsibilities to deliver the strategy for Fraud Training & Awareness and External Outreach. This position will uphold the requirements of the Fraud Risk Policy & Standards, Policy Assurance, Regulatory Compliance, Process Management, Reporting and Management Information. The successful candidate is required to:
  • respond flexibly and collaboratively to evolving business, regulatory and threat requirements
  • work closely with the Learning Product Head - Fraud and the Fraud Centre of Excellence team in delivering the Bank's strategic intent
  • work closely within the Compliance, and Financial Crime Compliance (CFCC) organization and other stakeholders to manage Fraud Risk

This position will adhere to the Fraud risk policy and standards, execute training and drive awareness, and communicate fraud risk to leadership teams. The successful candidate will work closely with stakeholders to:
  • develop and deliver training to raise fraud awareness, reduce fraud risk while meeting Business needs
  • establish/support a roadmap for enterprise training and awareness
  • communicate fraud-related changes to laws, rules, regulations in coordination with Group communications
  • provide insightful information to enable stakeholders

The major functional activities that this role includes:
  • Training Curriculum Development and Execution
    • Assess fraud knowledge gaps and training needs across the organization and propose a strategy to address identified gaps
    • Develop and implement a roadmap of Fraud Learning curriculum across 1 st Line and risk practitioners; including tracking of participant assessments
    • Deliver targeted training and awareness programmes to staff and internal stakeholders (Business, Functions, or Countries)
    • Set satisfaction measures, and self-direct improvement of satisfaction scores for repeat programmes
  • Internal and External Awareness
    • Collaborate with business/function stakeholders to develop and support fraud awareness campaigns for internal and external audience; includes but not limited to content management of Fraud Risk bridge page, and SC website
    • Maintain all core fraud-related documents, including policies/processe on the Bridge
    • Provide support in communicating new/revised guidances for policies, standards
    • Support opportunities for external outreach
    • Support the communication of change announcements, in collaboration with the Communications team, as required
    • Own and manage the administration of the Group Fraud Risk inbox
  • Management Information
    • Collate and manage information to CFCC leadership and management teams to aid decision making and support.
People and Talent
  • Lead through example and build the appropriate culture and values.
  • Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Uphold and reinforce the independence of the second line Fraud Risk function.
  • Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
  • Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
  • Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels
Risk Management
  • Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
  • Manage the Fraud risk role in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and that issues are identified, escalated, and addressed as appropriate.
  • Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
  • Apply Group and FCC policies and processes to manage Fraud risks.
  • Implement Fraud risks identification and assessment methodologies.
  • Support the delivery of annual Global Fraud Risk Assessments
  • Prepare and cascade fraud-related lessons learned from audit findings, FCC assurance activities and specific investigations.
  • Support all fraud-related control checks undertaken by FCC under the Operational Risk Framework (ORF).
  • Analyse and interpret data to produce reports that help the Bank identify and manage emerging areas of Fraud risk / vulnerability
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Fraud risk team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Fraud COE
  • CISO Training & Awareness Team
  • Brand and Communications Team
  • CFCC Officers
  • Group Conduct Team
  • HR Learning Officers
  • Enterprise Risk Management
  • Business and Functions Teams

Our Ideal Candidate
  • Experience in risk management, governance, training, and/or marketing in a large MNC financial services industry.
  • Experience in a creative/communications role in an international organisation is an advantage
  • Good understanding of banking operations, functions, processes, risks, threats and internal controls.
  • Excellent written and communication skills; with expert knowledge of Microsoft Powerpoint
  • Strong leadership, negotiation, program management and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
  • Bachelor's Degree in Law, Risk Management, English/English Literature, Business Management

Apply now to join the Bank for those with big career ambitions.