Director Corporate Partnership, Employee Banking

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 18 Sep 18 2018-09-18

Director Corporate Partnership, Employee Banking

Responsibilities
Achieve defined sales target

    Develop and implement business strategies to increase revenue by deepening existing wallet and acquiring new accounts. Establish and maintain close business collaborations with internal and external stakeholders to identify potential markets and establish strategic partnerships. Work with Marketing and/or Product teams to add value on marketing communications and communications with client. Establish and maintain clear lines of accountability and responsibility for day-to-day interactions with customers, such that customer needs are properly covered, product features, benefits and pricing details are understood and potential opportunities with each customer are pursued.
· Setting clear objectives and expectations for EB team and its members to achieve strategic plan objectives and initiatives as set by the Company.

Timely Reporting
    Providing timely reporting on pipeline and performance to Management and/or Stakeholders.

Achieve high level of customer satisfaction and retention
Guide and mentor EBRM to: -
· Consistently adhere to key account management standards.
· Practise service excellence in handling customer issues, complaints, product enquiries in a timely and responsive manner.
· To work with Relationship Service Manager to maintain a high level of customer satisfaction and retention
· Enhance service levels through recommendation of improvements in operational processes, procedures and products based on customer feedbacks

Ensure ongoing team-development
    Provide the necessary mentoring, guidance, and support to lead team members to achieve desired results. Guide staff in their career progression and rewards. Motivate team members to improve on selling and personal skills especially in meeting sales target, relationship management with internal and external stakeholders, time management, communication skill and recommending training in appropriate aspects

Compliance
· Ensuring a robust and effective organization structure in line with the TOM, adhering to all relevant regulations, policies and procedures of the bank
    Ensure compliance with the Group's standards and regulatory requirements pertaining to Money Laundering and CDD. Participate in and/or support the Bank's effort in combating money-laundering activities Exercise due care and diligence on matters relates to Money Laundering and CDD in the day-to-day sales processes, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Knowledge Skills and Experience
· Relevant depth of experience in the industry
· Academic studies of business administration, economics, preferably MBA, CFP.
· Several years of successful business practice in client relationship management
· Knowledge and understanding of products and services in strategic Asset Allocation, Asset and Liability management, risk management and complex international financial needs
· Good understanding of relevant products and services in Priority & Preferred Banking
· Sound understanding of all business guidelines and compliance requirements and issues
· Strong people management skills
· In-depth understanding of key business drivers in dedicated geographical market(s) with sound understanding of legal, political and economic situation/ framework.
· Deep understanding of cultural, ethnic and religious market conditions
· Proven personal network into relevant client segments
· Outstanding communication and presentation skills
· Endurance, personal perseverance, strong self motivation, entrepreneurial, team player