End User Experience Engineer

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Experian Singapore
  • 21 Mar 19

End User Experience Engineer

  • Providing management support to all personal computers within the company
  • Function as a resource on projects including new hardware images, Windows and office upgrades and other projects involving updates to software on end user devices
  • Coordinate with multiple teams and Firm departments to implement, maintain, support and enhance the end user device experience and work with Infrastructure team to ensure a common user experience between end user devices & systems.
  • Perform system administration and updates as required, operating system and software updates
  • Manage and administer business critical systems, such as System Center Configuration Manager, & Active Directory
  • Coordinate with the Security team to implement solutions for end user device security
  • Research complex technical problems and identify, implement and communicate technical fixes
  • Function as technical escalation point for end-user problems
  • Review Helpdesk reports to identify systemic end user device issues
  • Participate in a collaborative design and solution delivery environment


  • Bachelor's degree
  • A minimum of five years of support experience
  • Experience with Active Directory (Group Policy) and MS Office applications
  • Strong professional and interpersonal skills including: exceptional customer service, creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams., acute attention to detail and quality, driven with the ability to self-manage
  • Broad systems thinking: understands the connections and relationships across functions and entities for both internal and external constituencies
  • Expert troubleshooting skills of complex technical end user device issues in large distributed environment
  • Track record of excellent quality assurance and documentation skills
  • Experience in packaging and deployment of software on Windows, Mac Computers and mobile devices
  • Extensive knowledge of Wise software packaging, Windows, Microsoft Office, Outlook, Internet Explorer, Citrix
  • Experience in working in a DevOps environment
  • Familiarity and knowledge on cloud computing technology/services