Fraud Analyst

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 23 May 18 2018-05-23

Fraud Analyst

Roles & responsibilities

• Perform outbound calling to cardholder to confirm transactions or dispute handling
• To handle blocking/ uplifting of blocked cards and perform card replacement
• To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end
• Work closely with Card Ops, SG counterpart and Contact Centre on customer dispute issues
• Perform report checking
• Any other adhoc tasks that may be required due to Fraud Changing Environment
• Able to handle complaints and provide solutions to customers relating to fraud
• Ensure compliance for internal and external guidelines

Qualifications
Requirements:

• Degree holder
• Positive attitude, self-motivated and able to work with minimal supervision as well as the occasional long hours
• Team player, able to communicate effectively and good interpersonal skills
• Able to meet deadlines
• Strong written communication skills, including the ability to handle complaints
• High personal integrity