GT CBIB-Support-SSO-L1 Application Support GT CBIB-Support-SSO-L1 Application Support …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
GT CBIB-Support-SSO-L1 Application Support
Job Purpose *

Responsible in supporting application systems

Key Responsibilities *

  • Diagnose problem area and recover the incident within SLA
  • Escalate/Collaborate with other support teams to resolve reported incidents/problems
  • Contribute and review Root Cause Analysis and Permanent Corrective Action
  • Coordinate thorough testing of the developed solution
  • Manage the reported incident/problem until closure
  • Provide regular feedback and status of issues to the stakeholders
  • Configure automated system alerts and perform pro-active monitoring
  • Stand-by support for high-severity incident, and application availability/performance issues
  • Analysis of incident/problem tickets statistics
  • Tracking of open/aging tickets
  • Tracking of incident/problem SLA
  • Review application/infrastructure change being tabled to Change Authorisation Board
  • Propose improvement on system and process

Job Specification *
(Basic Degree/ Diploma etc)
  • Diploma/Degree in Computer Science

Professional Qualification and/ or Regulatory, Licensing requirements

Relevant Work Experience
  • At least 5 years' experience in production support environment
  • Working experience with Apache, IBM Websphere or Oracle WebLogic are essential
  • Good knowledge in shell script is an advantage
Required Competencies and Skills *
Competencies/ Skills
(Essential to succeed in this job)

  • Investigation and root cause analysis
  • Basic troubleshooting knowledge is required
  • Proficient in Bahasa Malaysia and English
  • Customer Service oriented.
  • Ability to perform multiple tasks simultaneously whilst working under pressure.
  • Ability to communicate effectively in a multidisciplinary environment of both functional and business resources
  • Forward thinking, dynamic and innovative
  • Understands how to use decision making to support mission
  • Demonstrated systems thinking ability
  • Willingness to learn and take up new challenges