About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Performance Strategy & Metrics

• Define, review, and maintain KPIs covering sales productivity, cost efficiency, customer satisfaction, and risk management.
• Lead monthly MIS reporting and performance tracking across PB/WB channels.
• Develop performance dashboards, insights, and analytics to support business reviews and strategic decision-making.

2. Sales Productivity & Coaching

• Identify performance gaps and drive uplift initiatives, with a focus on bottom quartile performers.
• Partner with GSMs to develop and implement coaching plans; monitor coaching participation and effectiveness.
• Support career development, Staff Success Plans (SSP), and Performance Improvement Plans (PIP) for underperforming staff.

3. Business Support & Governance

• Oversee budgeting, system access management, fixed asset tracking, and regulatory-related administration.
• Ensure operational support is aligned with sales campaigns, business priorities, and regulatory expectations.
• Govern and enhance the Sales Incentive Performance (SIP) framework to encourage desired sales behaviours and performance outcomes.

4. Complaints Handling & Service Quality

• Investigate and resolve complaints related to service lapses, operational issues, and process controls.
• Monitor service quality, operational accuracy, and customer experience metrics to ensure continuous improvement.

5. Strategic Planning & Financial Oversight

• Lead budget planning and capacity forecasting for the Emerging Affluent segment.
• Support regional reporting requirements and facilitate business performance reviews.
• Align performance measurement and resource allocation with strategic financial goals.

6. MIS & Data Governance

• Oversee monthly MIS reporting and ensure accuracy and timeliness of all BAU performance data.
• Manage core performance datasets including CTO, AUM, CASA, acquisitions, and product penetration.
• Lead HR staff mapping, territory alignments, and target-setting exercises through MIS tools.

7. Sales Campaign & Incentive Management

• Govern and refine the SIP framework to ensure fairness, transparency, and alignment with business outcomes.
• Support planning, execution, and performance tracking of sales campaigns.
• Participate in the Performance Management Incentive Forum to review incentive structures and payout governance.

8. Staff Development & Success Planning

• Drive Staff Success Plans (SSP) and career progression pathways for sales staff.
• Monitor development outcomes and ensure timely intervention for staff requiring performance improvement.

Job Requirements:

• Minimum 12-15 years of experience in performance management, sales strategy, business planning, or a related function within banking or financial services.
• Proven track record in leading performance frameworks, MIS governance, and strategic planning at a senior level.
• Strong experience working with sales channels (PB/WB/affluent segments) and understanding frontline productivity levers.
• Demonstrated experience in managing incentive frameworks, budgeting cycles, and business governance.
• Prior leadership of cross-functional teams or large-scale performance initiatives.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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