Investigation Specialist Investigation Specialist …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 30 Mar 20
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 30 Mar 20
Investigation Specialist
  • Analyze and review cases that are circulated to Banking Fraud Management by adhering to the stipulated Service Level Agreements [SLA] according to the Key Performance Indicators [KPI].
  • Conduct both Banking and Credit Card investigation with OCBC Bank customers, merchants or relevant i.e. internal or external parties to provide case conclusion and the classification of a fraud case according to the nature of the transactions, Modus Operandi and relevant information or evidence gathered during the investigation (including scam and money laundering cases).
  • Provide justification on the investigating cases for business approval and endorsement.
  • Collaborate with Internal Auditor to conduct internal staff interview.
  • Collaborate with fraud task force ie MRMTF and MAFN to conduct field investigation for the industry.
  • Conduct bank wide fraud awareness training for both Consumer Financial Services and Business Banking staff.
  • Collaborate with MRMTF to conduct fraud training for Royal Malaysian Police.
  • Attend Task Force/NCG/ABN/MAFN meetings and liaise with MasterCard/Visa International and law enforcement to gather intelligence on fraud related matter domestically and international.
  • Build and strengthen existing network with enforcement agencies and industry members.
  • Carry out Suspicious Transaction Reporting (STR) to Bank Negara Malaysia via Financial Intelligence System (FINS).
  • Representing the bank to attend Ombudsman Financial Services [OFS] hearing and court proceeding if needed.
  • Participate in the project/process improvement for Investigation section.
  • To perform other additional responsibilities as and when required by the management in line with the changing of fraud environment.

  • Degree holder or equivalent education preferred.
  • Must be able to speak, read, write and understand the primary language used in the workplace.
  • Good interpersonal and communication skills; written and verbal.
  • Meticulous and good analytical skill.
  • Independent, resourceful and enthusiastic.
  • Good time management especially in meeting timelines.
  • Knowledge in Banking fraud, credit card and cyber security are an advantage.