MIS Support Officer
- Kuala Lumpur, Malaysia
- Permanent, Full time
- OCBC Bank (Malaysia) Berhad
- 19 Jan 18 2018-01-19
MIS Support Officer
Strategic intent; to provide supportive Collection MIS for portfolio managed by Collections.
Review MIS reports such as Portfolio Performance Reports, Net Flows, Key Productivity reports to measure success of units and implement robust collection strategies based on MIS.
Duties and Responsibilities:
Describe in detail the duties and responsibilities of the job function.
Description of Duties and Responsibilities
Provide and set up daily reports to all collectors and team leads to ensure daily flow rate is in control.
Provide and set up daily collector performance reports to all collectors and team leads to ensure productivity is tracked and monitored.
Provide monthly forecast on SP, Recovery, flow rate & delinquency.
Provide analysis on monthly actual SP, Recovery, flow rate, delinquency and collectors' productivity.
Provide regular & periodic exception reports listing for Collection teams.
Perform process review and automation for Collection teams.
Perform validation and tracking of monthly collection operation (upgrade, downgrade, re-write, write off, write down, valuation, legal fees etc) with impact to SP and GL.
Perform account assignment to external agencies.
Perform validation, review or submission of monthly expenses; accrual charges, claims, unit cost.
Work with the Debt Manager Administrator to enhance and improve the collection processes.
Assist in presenting analytical observations and influencing business decision-makers to propose policy recommendations.
Support Collections initiatives to control performance, delinquency rates and credit losses.
Support process enhancement and improvement of other units in the department through system development and maintenance.
Preparation and compilation of monthly or adhoc reporting (includes presentation materials), if any.
Take on ad hoc projects and tasks assigned by the Unit Head.
Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.
Skill Sets / Experience :
Possess programming skills i.e. SAS programming & data management
Possess strong analytical skills
Possess good interpersonal and people management skills
Practical knowledge and experience on unsecured and secured products, collections and recovery system.
Have a sound understanding of all key aspects of risk management from Collections to remedial management
Experience & Qualifications
- Relevant Tertiary or equivalent professional qualification
- Minimum 2 years of Collections management experiences
- Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills.