Outsourcing Services Officer/Manager

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 20 Jun 18 2018-06-20

Outsourcing Services Officer/Manager

Roles & responsibilities

Outsourcing Services:

• Managing OSP - Outsource Service Providers (statement printing, personalized cheque book printing, document management & mailroom)
• Monitor performance service level of OSP
• Conduct periodic SLA & performance review meeting with OSP
• Complete and submit required outsourcing and regulatory reports
• Conduct periodic site visit and yearly BCP/DR test with OSP
• Perform root cause analysis of any incident or complains received
• Work closely with IT on any data discrepancy problem encountered
• Raise case in ORE for any breach of FSA / IFSA incident reported


• Degree holder
• Good interpersonal and communication skills and able to interact with people of various levels
• Having a Quality & Service Excellence mindset, always seeking opportunities to improve
• Able to work independently without much supervision and results oriented
• High level of initiative, passion and sense of urgency who can work within tight deadlines and good adaptability to take on different challenging assignments
• Well versed in MS Excel, Words & PowerPoint
• Tech-savvy with additional skillsets in Digital Design / Process and SharePoint
• Has own transportation and willing to travel