Payment Operations Officer

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 22 Oct 18

Payment Operations Officer

Job Functions

1. To verify and authorise remittance transactions (IFT, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
2. Comply with exceptions for Signature Verification and Payment Processing in which respective role needs to be performed independently.
3. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
4. Together with the team, to work and target SLA is met at all times.
5. To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints.
6. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
7. To participate in UAT/Projects as and when required.

Knowledge & Skills

1. Preferably at least 1 to 2 years of knowledge and experience in processing/transacting
2. A self-motivated & pro-active person in managing operational efficiency and promote process improvements.

3. A passionate person with customer oriented mind-set and firm believer of Quality discipline