Relationship Support Associate - Business Banking (Kepong)

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 27 May 18 2018-05-27

Relationship Support Associate - Business Banking (Kepong)

Some careers open more doors than others

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Through HSBC Business Banking our global network offers comprehensive support, advice and services to businesses in the SME market. From setting up a new business to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Business Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are now inviting qualified individuals to join this team in the role of Relationship Support Associate - BB ( formerly known as BB Support Officer ).

Principal Responsibilities

  • Gather information required for the preparation of customer call reports as well as credit
    proposals including financial analysis for new facilities, facility review and facility amendments
  • Prepare Credit Approval and Relationship Management (CARM) applications on new, amended and revised facilities, maintain an accurate, updated data in CARM system for transmission to Credit Operations
  • Maintain & validate relevant client management system including but not limited to Head Office Reporting System (HORIS), Account Planning etc
  • Follow up on routine matters as well as credit operational matters arising from the portfolio of accounts assigned
  • Handle both external & internal facility related enquiries
  • Identifying cross-sell opportunities and assisting the Business Banking Relationship Manager(s) in developing business strategies and marketing activities to maximize the Bank's profit.
  • Maintain and validate security documentations and credit files in a timely and orderly manner to ensure that there is no overdue review
  • Handle miscellaneous internal customer / product / credit related enquiries by coordinating and processing relevant MI and compliance returns
  • Assist Business Banking Relationship Manager(s) in achieving satisfactory ratings from internal and external auditors
  • Maintain a professional image when interacting with customers
  • Assist Commercial Banking (CMB) manager / Relationship Manager(s) in various PR activities as well as participating in the bank's marketing/ promotion and sponsorship programmes
  • Develop skills to meet existing and future business needs
  • Maintain and observe Regulatory, Compliance & Operational Risk as well as Internal Controls (Operational Risk / Compliance / Functional Instruction Manual (FIM) requirements)

  • Preferably with experience in Banking
  • Possess minimum 2 years exposure in providing support services in commercial banking line
  • Exposure in Relationship Management support role and system is an added advantage
  • Customer oriented mind set
  • Possess analytical skill and organization skills
  • Possess Interpersonal & communication skills