Senior Client Service Manager

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 19 May 18 2018-05-19

Senior Client Service Manager

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is recognised as one of the top tier providers of Global Liquidity and Cash Management services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are now inviting qualified individuals to join this team in the role of Senior Client Services Manager.

Principal responsibilities

  • To Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects ;
  • Serve as liaison between Client Service and other project stakeholders ;
  • Support the Regional Head to ensure the performance objectives of the business are achieved ;
  • Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business ;
  • Act as a senior service sponsor to support all top tier clients ;
  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues ;
  • Identify and introduce service improvements to improve the overall client experience.


Qualifications
Requirements
· Client relationship management and Sales/Marketing experience.
· At least 5 years' experience in areas involving direct contact with corporates clients.
· Leadership Experience - At least 5 years' experience in leading a team
· Demonstrated ability to project him/her well to clients.
· Knowledge of industry trends.
· Strong leadership, results-oriented, highly analytical and good time management