Senior Manager - Transformation Benefits Manager – Retail Transformation Program

  • 150K & above
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 19 Mar 18 2018-03-19

Lead the benefits tracking following the Retail Transformation.

Reporting & Monitoring

  • Design comprehensive tracking plan for the Retail Transformation capabilities (digital and non-digital program) and align them to the waves
  • Coordinate efforts and best practices in People and Communication workstreams across markets
  • Monitor Transformation KPI’s to ensure adoption of capabilities is in line with commitments and benefits are realized within timelines
  • Manage, monitor and assist central RB COO Team in managing Retail Transformation budget


Program Liaison

  • Collaborate with the key stakeholders in Business, technology, HR and Finance teams
  • Support the risk & process leads with process excellence.
  • Liaise with program leads / AEs to monitor timelines, KPI’s, dependencies, risks etc.
  • Liaise with the respective Transformation leads in country to drive consistency of reporting in country transformation PSCs and assist country in execution
  • Escalate program issues and delays, wave execution challenges, benefit realization delays


Stakeholder engagement

  • Ensure regular (weekly) engagement and communication across stakeholders on progress and status of Transformation delivery plan, as well as any red flags that may impact the program delivery
  • Key member of country transformation PSC - report any red flags and help stakeholders for quick handling.
  • Provide an integrated view of initiatives coming together from definition through implementation, benefits and implications across RB.


Risk Management and Governance

  • Ensure tight governance around benefit case reporting and realization for all programs
  • Identify, escalate and address risks and issues (in collaborating with the Risk Management Lead) that may impact benefit realization




  • Project Management Office
  • Transformation Workstream leads
  • Transformation Country leads
  • Change Management Board
  • Program AE’s / Business Leads
  • Group RB and Country Finance
  • Group RB and Country HR




  • At least 10 (and above) years of work experience with at least 3-5 years of experience in running performance management.
  • Strong financial forecasting and modelling skills
  • Experience of working in project environments and leading the execution of complex projects workstreams & deliverables.
  • Understanding of retail banking, macro business environment, trends, and competition. Should be able to understand client needs and transition objectives.
  • Understanding of the overall digital and technology landscape, current trends and applicability in the banking environment
  • Ability to respond to change, manage in a fast paced matrix environment including across multiple geographies and functions
  • Excellent senior stakeholder engagement
  • Excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations
  • Ability to influence, negotiate and constructively challenge to achieve productive solutions
  • Excellent oral, written and presentation skills to effectively convey complex information at all levels