Support Manager - Technology & Operations

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 20 May 19

Support Manager - Technology & Operations

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Key Roles and Responsibilities:

  • Change review
  • Change support
  • BAU clarifications
  • Outage communication to the stakeholder
  • FSD & BRD analysis
  • Risk item resolution
  • Managing the critical situation in BAU/ during project releases
  • L3 impact analysis and get the fix from development teams

List of applications in support scope:

  • Breeze-Android(32151)
  • Brze-IPhone(29054)
  • MI-BANKING-MPS(14985)
  • Channels Security Services(40010)
  • Breeze-Mobile(33510)
  • IBanking Picasso UI(50477)
  • Ibanking Picasso API(50475)

Qualifications and Skills:

  • At least 6 - 10 years of experience in production support & development environment
  • Good analytical and problem-solving skills
  • Able to interact and communicate well with users & business.
  • Have technical knowledge and hands on experience on Java architecture/framework such as Struts, Spring MVC, Hibernate, CXF, Castor, etc.
  • Experience in SQL, DB2, Oracle DB objects/design such as Stored Procedure, View, Trigger, etc.

Apply now to join the Bank for those with big career ambitions.