Support Specialist (Technology & Operations / Technology Services / Technical Support / J959)

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 25 Apr 18 2018-04-25

Support Specialist (Technology & Operations / Technology Services / Technical Support / J959)

Skills & Attributes

Must have (maximum of 5 bullet points)
1. Strong knowledge and work experience on JAVA, J2EE, XML, Oracle, SQL, Web Methods MWS & IS, Apache, WebLogic 11g, Tomcat, UNIX, and MQ technologies

2. Knowledge of any one Web Server and one Application server is a must.
Admin Knowledge on Apache/Tomcat and appserver JBOSS / Web Methods is preferred

3. Working Knowledge of SQL, PL/SQL stored procedures

4. Unix/Linux Shell scripting knowledge is an added advantage

5. Strong communication skills both in verbal and written forms and right attitude to perform as a team player

Key Responsibilities
1. Understanding the business requirement from functional specification / Technical walk through for low/med/complex project.

2. Participation in design discussions for acquiring better understanding of the enhancement of the product and domain.

3. Review all necessary documents for every release implementation to ensure completeness and accuracy

4. Reduction of Business impact caused by change due to Process failure or non compliance.

5. Reduction of High Sev incidents and Critical Situations caused by change.

6. Understanding the Code and coding standards provide and following the best practices in fixing a problem or issue

7. Ability to perform program PSS releases, changes, test, obtain sign-offs, and deploy into production by following proper process and documentation

8. Ability to perform monitoring of various system components and assist in enhancing them.

9. Design or approach documents need to be created and/or peer reviewed to ensure completeness and accuracy

10. Performing post-implementation review for all changes and releases.

11. Perform RCA for all High Sev/Crit Sit Incidents caused by change. Ability to browse various logs and identifying the root cause.

12. Performs Start-of-Day checks and recoveries to ensure technical readiness of the CIC applications. All exception/error messages must be monitored.

13. Assists or Perform impact analysis, capacity planning and process automation

14. Perform other BAU activities such as extraction of prod data, providing data /info dev team or Business queries, archival or house keeping, DR drills etc,.