Support Lead, Retail Products

  • Competitive
  • Petaling Jaya, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 25 May 19

Support Lead, Retail Products

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Brief Scope:

  • Responsible for supporting, developing, testing and documenting technical/functional specification for Retail Products Credit applications.


The Role Responsibilities
  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

  • Enhance/improve existing application stability and reduce recurring incidents.

  • Automate/reduce existing manual tasks in support operation.

  • Ensure speedy recovery for business in case of incident.

  • Develop application (source code) based on specifications for minor change request.

  • Analyze the issues reported by users and provide solutions.

  • Provide inputs to the documentation team and review the changes in the user manuals for accuracy.

  • Coordinate during the source control process for source management.

  • Coordinate for the production deployment.
Our Ideal Candidate



Academic & Professional
  • Field of Study - Bachelor in Computer Science or it's equivalent
  • Certification - BMC Remedy Incident/Change/Problem, ITIL Foundation v3, Agile


Skills & Attributes:
  • Windows, Unix / Linux

  • Visual Basic, .NET

  • MS-SQL, Oracle

  • XML, Java

  • Shell Scripting

  • IBM MQ Messaging basic knowledge, Windows Services, Able to read and understand Mandarin/Chinese (error messages are in native language for some products)


Apply now to join the Bank for those with big career ambitions.