Support Lead (Technology & Operations / Technology Services / Technical Support / J957)

  • Competitive
  • Petaling Jaya, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 23 Feb 18 2018-02-23

Support Lead (Technology & Operations / Technology Services / Technical Support / J957)

Leading the way in International Banking. Standard Chartered is one of the world's most dynamic and exciting international banks. Once you have joined the team, we offer many opportunities to expand and grow your career.

Job Description:

SCOPE OF ROLE:
Trade PSS have a team of ~20 people in the Malaysia office. This role is to manage all these resources in our Global Hub locations and has 2 managers covering for all 42 Markets in Malaysia and UAE.
Business users are located mostly in Singapore, Chennai, HK and London.

KEY RESPONSIBILITIES/CHALLENGES:
Leading Team to provide the Production Support
Production Support - 24 X 7
Willing to work in Shifts
Online support
Attend Business Queries
Incident Tickets resolution
Problem Management

SELECTION CRITERIA:
Essential:
· 1. Good analytical and problem solving skills
2. Able to interact and communicate well with users & business.
3. Have technical knowledge and hands on experience
4. Knowledge on banking and ITIL is an advantage
5. Willing to work on shift

Technical Skill set:
1. COBOL
2. VSAM
3. IMSDB
4. CICS

Desirable:
Trade Knowledge, ITIL, Banking Experience

Experience Required: 8-10 yrs PSS experience

1 - A diverse culture
We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...

Proposition 2 - Rewarding good performance
To us, good performance is about much more than turning a profit. It's about showing how you embody our core values and mantra - here for good. And if you perform well consistently, we'll give you the rewards you deserve. Are you looking for a career that can expand your horizons? We have one..

Proposition 3 - Career development
If you're a bright mind with big ambitions, we'll actively encourage you to fulfil your potential. Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures. Apply Now and take the next step in fulfilling your potential.