Support Specialist Support Specialist …

Standard Chartered Global Business Services Sdn Bhd
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Standard Chartered Global Business Services Sdn Bhd
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Support Specialist
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

• Primarily responsible for the stability of the production system
• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
• Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference
• Responsible for adhering to the established process of Incident, Problem, Change and Release management
• Responsible to proactively identify the risks in the application and manage the mitigation actions.
• Responsible for managing, tracking and timely closure of risks and other compliance related issues.
• Participate in internal / external risks and responsible for timely closure of audit action items.
• Participate in cross-training and knowledge transfer activities within support teams
• Resolve technical issues
• Manage and resolve severity incidents
• Analyze the issues reported by users and provide solutions.
• Follow up each issue to closure
• Take preventive measure to prevent severity incidents
• Manage inventory records
• Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
• Resolve issues and maintain updates in Remedy
• Perform root cause analysis of incidents and maintain repository for future use
• Coordinate with IT Service Centre for resolution of issues
• Ensure that back up and disaster recovery plans are executed
• Coordinate during the SCM process for source management

Our Ideal Candidate

Field of Study - Computer Science/Information Technology & related fields
Certification - Bachelor of Science or higher.

Skills & Attributes
• Strong technical knowledge CICS, COBOL, JCL, VSAM, and mainframe development related tools.
• Minimum 5 years of experience in mainframe applications development and/or production supports.
• At least 1-2 years' experience interacting with internal and external users via verbal and written communication.
• Excellent prioritization, organizational and time management skills.
• Demonstrate strong problem solving skills and analytical in problem resolution.
• Team player, fast learner, self initiative and reliable.
• The position will require candidate to be on standby support for non-office hour online or batch incidents.

Nice to have
• ITIL certifications
• Prior experience in Production Support Services
• Experience in banking domains applications

Apply now to join the Bank for those with big career ambitions.