QA Lead - BPO
Works to coordinate and help work groups to assimilate and work in harmony. Assist each employee to enhance their involvement and utilize their strengths to accomplish their shared responsibilities. Based on the strengths of each team member, managers then assign or delegate appropriate tasks to them.
- Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.
- Leads initiatives for making processes more efficient & streamlined to deliver value to stakeholders
- Coach team leaders & members. An effective team manager coaches the team on achieving goals and developing necessary skills that get results
- Develop team strengths and improve weaknesses
- Identify team goals and evaluate team progress
- Resolve conflict
- Organize team initiatives