Cloud Support Engineer

  • Up to EUR65000 per annum
  • Amsterdam, Noord-Holland, Netherlands
  • Permanent, Full time
  • Cititec
  • 15 Mar 19

Cititec is recruiting a Cloud Support Engineer for a unique client based in Amsterdam. You will be apart of the Software Development & Product Management Team providing 2nd and 3rd line support relating to their PAAS environment.

CLOUD SUPPORT ENGINEER

AMSTERDAM

PERMANENT

€65K PER ANNUM

Role:

My client, a unique organisation based in Amsterdam is searching for a Cloud Support Engineer, you'll be part of the Everon Software Development & Product Management Team. Your task will be to provide 2nd and 3rd line support relating to their PAAS environment - Everon, a next-generation global, scalable and multi-tenant e-mobility cloud platform which enables businesses to manage and operate EV-charging infrastructure

Key Responsibilities

  • Be the main point of contact for basic support for both customers and internal colleagues for incidents, access & installation, maintenance of users, changes like integrations, fields and configurations
  • Provide 2nd and 3rd line application/operational support relating to the Everon platform
  • Support integrations between the Everon platform and other applications / 3rdparty platform
  • Document and follow up with technical incidents including providing feedback to customers and/or to the relevant team(s) internally
  • Testing updates (only functional) and provide on-boarding & training documentation
  • Provide technical guidance and training to customers including external partners & colleagues

Requirements

  • Bachelor Degree in Computer Science, Information Systems, Business Administration, Mathematics or proven commercial experience
  • Three to five years of current, commercial experience in software support, testing and/or training
  • Hands-on experience in testing, making documentation & training material
  • Good understanding of Paas/SaaS solutions, API design and overall knowledge of software design principles
  • Good experience in integrations with 3rd party solutions
  • Strong troubleshooting/analytical skills
  • Strong communication and articulation skills in English (and preferably in other languages)

If you have the relevant skill set and interested in this position, please either email me your updated CV or call 0207 608 5822

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