Senior Manager Digital Customer & Channel - Products Industry Group

  • Competitive
  • Amsterdam, Noord-Holland, Netherlands
  • Permanent, Full time
  • Accenture
  • 16 Jan 18 2018-01-16

See job description for details

Job description
Senior Manager Digital Customer & Channel - Products Industry Group

Job Description

As a Senior Manager Digital Customer within Accenture's Products Operating Group you are involved in large-scale change projects for responding directly to the consumer market transformation. The 'Digital Customer' is more connected than ever and has ever increasing expectations of the omnichannel experience. This applies to consumers, but also to business-to-business consumers. You will create and optimize our clients' engagement on their various channels and you will devise solutions that will merge the digital communication channels with the traditional physical channels. Based on your knowledge and experience, you will be advising our clients on sales and marketing topics in which digitization throughout the customer lifecycle plays an important role. This includes topics like: customer experience, sales & marketing services, customer acquisition & campaigning, data management, e-commerce and customer service & loyalty. You will work in projects, together with colleagues from Accenture and the client helping our clients to address their most complex issues and deliver tangible results

As a Senior Manager you will be directly involved in positioning and growing our Digital Customer practice. Based on your entrepreneurial mindset you will pro-actively expand client relationship(s) at the most senior level. You will lead sales campaigns and shape proposals based on your expertise, bringing the relevant 'new' to our clients and strengthen our position in the market. Internally you will drive our Digital Customer capabilities by co-leading and developing our ambitious and enthusiastic team.

Place in the organization

Accenture is a global company dealing with Strategy, Digital, Consulting, Technology and Operations. With more than 375.000 employees we serve clients in more than 120 countries. We work with our clients to help them become high-performance organizations. We do this through a combination of proven experience, comprehensive capabilities across all industries and business functions. In addition, we conduct in-depth studies of the most successful companies in the world.
Accenture is divided into five operating groups, and Products is one of them. As a (Senior) Consultant, you will be part of the industry-focused Operating Group Products. Products serves customers in four branches: (1) AIIT (Auto, Industrial, Infrastructure & Travel), (2) Consumer Goods & Services, (3) Life Sciences and (4) Retail. You will primarily operate from our office in Amsterdam, and can also work internationally.

Basic qualifications

You are a team player, a driver for change, and a problem solver of complex issues in the field of Analytics and E-commerce. You have an Academic education and you have a results-oriented focus. Additionally, you are persuasive and dare to take responsibilities. But above all you have the ambition for realizing goals.

  • Minimum of a University Master's degree preferably in marketing, technical or business related fields
  • 9+ years of relevant experience in Analytics and/or E-commerce;
  • 8+ years of relevant experience in one of the Products' industries;
  • 6+ years of relevant experience in program / project management, high preferably in a consultancy context
  • Excellent communication skills;
  • Fluent in Dutch and English, both spoken and written;
  • Experience within an international environment is a plus
We offer
A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. Within Accenture, we offer our employees a lot of learning opportunities in the area of capability and personal development. You'll be attending training at international locations together with colleagues from various countries. Moreover, you have the opportunity to contribute with your expertise to our Corporate Citizenship Program.

Accenture offers excellent employee benefits, including:
  • A permanent contract;
  • 13th month and holiday pay which you can manage in a flexible benefits tool;
  • Appealing bonus program;
  • Good transport arrangement e.g. (electric) lease car;
  • Pension scheme set up on your personal situation;
  • Laptop and smartphone;
  • Expense allowance;
  • Discount on Accenture shares.
Then we would be eager to get to know you. Apply directly online through the button 'solliciteer online' and send us your cv and motivation letter. For more information about this vacancy you can contact Carlijn Remmelzwaal via

An assessment may be part of the selection procedure.

About Accenture
Do you want to know more about a career at Accenture? Visit our website or follow us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.