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Internal Application Support Team Lead

TP ICAP Manila, Philippines
Posted 9 days ago Hybrid Job Permanent Competitive
Internal Application Support Team Lead
The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

An exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems. This is a high profile business facing role that works with the core technologies that make TPICAP the leader in the electronic trading business. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.

The candidate will be focused on day-to-day support and implementation of ICAP trading systems, documentation and creation of new tools. The candidate will need to maintain and develop internal customer relationships. The candidate will take system design direction from senior engineers and senior development staff.

The candidate sets the direction and possesses an end-to-end understanding of an organization's system environment and its critical elements that need to be actively managed to ensure service levels are met. They will be a driven leader, able to align the team behind strategic business priorities and to motivate ley stakeholders to strive for continuous improvement at all levels.

Role Responsibilities

Functional Role Responsibilities
  • Monitors and oversees all trading application functionality and the performance of system environment.
  • Acts as second level support that troubleshoots incidents and requests escalated by the business.
  • Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
  • Builds up the trading application with all the required third party tools and application in staging and production environments.
  • Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
  • Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
  • Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
  • Submits request and change control forms to document the change done in both staging and production environment. Follows up the status of each request until it is completed.
  • Serves as an internal escalation of the team members if the team lead is not around.
  • Handles major projects and major incidents.
  • Manages the ticket queue and delegates the task to team members.
  • Ensures the required task of each team members are being done on time and properly. Also, ensures the handover is complete to the next shift.
Management Role Responsibilities
  • Lead and ensure that the team's achieve the behavioural objectives set by the Management.
  • Monitor and track the team's key performance indicators.
  • Propose new operational plans, including targeted budgets, work allocations and staff forecasts
  • Responsible in driving the team to collaborate effectively with other teams and / or stakeholders for more efficient business operations.
  • Developing learning roadmaps to support the professional development of the team essential to their core skills set.
  • Oversee and work with functional heads on recruitment and developing internal mobility opportunities for the team.
Experience / Competences

  • Windows Server operating systems
  • Unix / Linux - Preferably power user level
  • SQL (T-SQL, SQL Server Management Services)
  • Working knowledge of networking tools (e.g. ssh, sftp, traceroute)
  • Shell Scripting (PowerShell, Bash, Perl)
  • Strong grasp of change management process
  • Strong grasp of ITIL based support process. Incident escalation etc
  • Proven Team Management track record of 5 years plus in such a role
  • Automation tools (Ansible, TFS, Jenkins)
  • Knowledge of HTML, Javascript and CSS preferred
  • Some experience with SQL language and Databases a major plus
Client Focused
  • Personable and engaging
  • Communicates effectively and efficiently to internal and external stakeholders
  • Build relationships and networks with both internally and externally wherever possible
  • Demonstrates strong customer focus
  • Demonstrates ability to work effectively with others
  • Constructively handles disagreements to reach a resolution
  • Ability to work with diverse groups/ personalities
  • Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights
  • Seeks opportunities for improvements
  • Handles situations and problems with innovation and creativity
Dynamic & Competitive
  • Demonstrates high levels of energy in seeking out and achieving new goals
  • Goes that "extra mile"
  • Is a self-starter
  • Shows evidence of being comfortable working in fast paced or pressured environments
  • Enjoys a challenge and is able to escalate
  • Does not give up easily
Open & Communicative
  • Adapts communication style to suit audience
  • Projects personal credibility
  • Interacts confidently without being overbearing
  • Ability to work effectively in a high pressure environment
  • Keeps emotions under control in difficult situations
  • Handles criticism constructively
Professional Integrity
  • Able to demonstrate honesty, integrity and professionalism
  • Promotes loyalty to TP ICAP and its principles
  • Works ethically and shows respect for both professional and company values
  • Excellent attention to detail, highly organised with a proactive approach
  • Strong analytical ability and problem solving skills

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Philippines - A.T. Yuchengco Centre - Taguig City
Job ID  R2487
London, United Kingdom
We are the world’s largest inter-dealer broker, the world’s largest energy & commodities broker, and the world’s leading provider of OTC pricing data....
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