Desktop Application Delivery Support Manager, Officer

  • Location: Kraków, Malopolskie, Poland
  • Salary: Competitive
  • Job Type: Full time

Desktop Application Delivery Support Manager, Officer

State Street is searching for Desktop Application Delivery Support person to join "Digital Workspace", strategic initiative, as a member of the Global Technology Services - End User Computing team

Responsibilities:
  • Create and maintain a global inventory on all business desktop applications, source files, packages and related documentation, their business owners and application development teams
  • Desktop Software Preparation for deployment
  • Leverage State Street's Flexera Admin Studio infrastructure
  • Help design/implement/maintain desktop software preparation workflow from submission to final sign off
  • Provide visibility to desktop software requests status within the desktop software preparation workflow
  • Train staff on use and maintenance of the desktop software preparation workflow
  • Report on the throughput of requests through the desktop software preparation workflow
  • Interact with the business, application developer and Digital Workspace teams for facilitating the testing, packaging and deployment of business desktop applications
  • Provide guidance to improve the user experience in the "Digital Workspace"
  • Collaborate with global teams, vendors, and management

Qualifications:
  • Proven hands on experience implementing, configuring and supporting desktop software deployment products...Microsoft System Center Configuration Manager, 1E Nomad, Microsoft Application Virtualization (APP-V), Flexera Admin Studio, Citrix App Layering
  • Experience with troubleshooting desktop application issues on the Windows 7 and Windows 10 OS
  • Experience with Citrix XenApp / XenDesktop
  • Experience with Microsoft Deployment Toolkit / Operating System Deployment
  • Experience with roaming profiles / profile Management tools
  • 5+ years of experience in packaging and deploying software products
  • Bachelor's Degree in Computer Science / Engineering or equivalent
  • Excellent communication and analytic skills
  • Excellent problem determination skills
  • Familiarity with desktop support and problem resolution

Preferred Skills:
  • Experience with Citrix layering technologies such as Uni-Desk & personal vDisks
  • Batch and PowerShell scripting experience
  • Ability to lead projects teams
  • Knowledge of ITIL principles and process
  • 2+ years of experience supporting Windows Desktop Environment. Any Mac exposure a bonus.
  • GPO implementation / troubleshooting experience.

We offer:
  • Employee savings plan
  • Premium life insurance package
  • VIP medical package
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
  • Development sessions with a mentor
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Technical or leadership career pathway