Job Title

KYC Analyst




Job Description




So, who are we?



IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.



The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.



Join us at IG - the future gets built here.




Your Team:



Compensation details will be shared by the recruiter during the first interview.



This role sits within the KYC team, reporting into the KYC Team Lead/Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations. KYC Analysts bring a layer of experience and quality oversight above the Associate population.




Your role in the Team's Success:



IG is growing its retail KYC team in Kraków, and this role owns the more complex end of client onboarding. As a KYC Analyst, you'll handle higher-risk and exception cases, support and guide junior colleagues, and help keep onboarding fast, accurate, and compliant as our retail client base grows.




What you'll do:

• 1-2 years' experience performing KYC/AML activities, ideally within retail financial services.


• Solid understanding of end-to-end KYC and retail client onboarding processes.


• Strong risk awareness (operational, compliance, and reputational).


• Strong problem-solving and analytical skills.


• Familiarity with AML/KYC regulations and industry guidelines.


• Good working knowledge of MS Excel; comfortable working with data and operational reporting.


• Excellent written and spoken English communication skills.


• Experience working with an internationally regulated retail client base.


• Confident handling client queries and resolving complaints through at least one channel (email, phone, or other communication channels), with good judgement on escalation.

What You'll Need:

• Experience training, coaching, or mentoring junior team members.


• Exposure to process improvement, quality assurance, or audit work.


• Experience partnering with internal or external audit teams.


• Experience using AI tools to support day-to-day work.

The perks:

• Competitive salary & benefits plan


• Life Insurance


• My Benefit Platform


• Medical Insurance with Medicover


• 1 additional day off to celebrate your Birthday


• 2 additional days off a year for voluntary work


• Share Plans for Employees


• Free lunch at the office (ones per week)


• Employee Assistance Program


• We work in hybrid working model

Number of openings

1