Transaction Processing Representative

  • Competitive
  • Warsaw, Mazowieckie, Poland
  • Permanent, Full time
  • Citi
  • 26 May 19

Transaction Processing Representative

  • Primary Location: Poland,Mazowieckie,Warsaw
  • Education: Bachelor's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19020632


Description

TTS Payments department is providing service to customers located in 15 Citi Branches within the European Union in relation to SEPA transactions and cheques, including monitoring, operational and investigation activities.

Responsibilities:

  • Processing and monitoring payments related to SEPA payments, IMPS, Direct Debits and other banking products
  • Booking, reconciliation and authorization of transactions
  • Assisting on implementation and validation of process improvements for respective products - identifying possibilities of process optimization
  • BAU and non-BAU issues resolution - escalation of system and processing issues to respective internal or external stakeholders
  • Service specific customer enquiries accurately and in a timely manner in line with departmental standards
  • Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
  • Identify and report potential issues, error root-cause results, suggest and implement resolution
  • Assists on implementation and validation of process improvements for respective products
  • Participate in project and system change s


Qualifications

  • Very good knowledge of English and intermediate knowledge of one of the following European languages: German/Spanish/French/Italian
  • Good knowledge of Microsoft Office
  • Strong analytical skills.
  • Excellent communication and interpersonal skills
  • Commitment to the deliver high quality service to corporate clients
  • Ability to liaise with demanding clients
  • Ability to work independently within a team environment
  • Perfect organization skills, ability of problem solving, make accurate and quick decisions, managing multiple tasks.
  • Knowledge of banking operations will be an advantage


We offer:

  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
  • Working in a friendly, dynamic, multinational and multilingual environment
  • Work will be challenging and offering constant development opportunities
  • Cooperation with teams around the world, English usage on a daily basis
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas
  • Gain wide professional experience and knowledge of different banking products available.