Project Manager Operations Excellence
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events. Role Summary:
The role of the Project Manager is to participates in planning and implementation processes of projects undertaken by the group. You will be coordinating and monitoring the ongoing projects and insure that these projects are on schedule and as per the strategy plan, also, to prioritize and reschedule the projects as per the resources and criticality of the user requirements and provide support to team members in providing any solutions and any operations related problems. You will also be responsible for ensuring projects' compliance with the Group-wide Operational standards, policies/procedures, industry best practices and pertinent laws and regulations. Role Description:
Building relationships with multiple departments and areas of the business will enable you to gain a full understanding of the project, the business requirements behind it and the reasons it must be implemented within allocated timeframes and budgets. You will also be responsible for developing and presenting project proposals to senior management in order to gain approvals. Managing projects from beginning to end, you will ensure communication throughout the project remains fluid and consistent. Keeping all stakeholders appropriately informed you will maintain accurate and up to date reports. Ensuring compliance standards are followed when implementing projects, you will abide by local and international regulations, minimising risk to QNB and ensuring up to date information is available to internal and external auditors. Qualifications:
You will possess a thorough understanding of project principles and a Prince certification would be a distinct advantage. Educated to master's level, you will have a minimum of 10 years' experience in Project Management, preferably in the Banking and/or Finance industry. You will combine your excellent theoretical and industry specific knowledge with your excellent time management and organisation skills. As a strong communicator you will have the ability to build and maintain relationships at all levels in order to gain an understanding, interpret that understanding and report it across the functions. Special Skills Required:
Efficient planning and co-ordination skills which are necessary to effectively prioritize the projects and to achieve the targeted schedule. Knowledge of project management techniques/tools and methodologies.
Previous experience in working with banking applications, payment systems and Policy and Procedure.
Good understanding of Home Banking, ATM Management systems, Cards Management system; Foreign Trade ;Treasury products and any other Operation product.
Problem solving/ decision making skills.
Good adaptability to multinational environment, with wide exposure to various cultures and customs.
Operations Management skills (capacity planning, project management, performance management, MIS and budgets).
Evident and proven ability to provide superior customer service.
Excellent oral and written communication skills in both English and Arabic.
Excellent coaching skills.
In-depth understanding of relevant processes and applicable standards.
Strong analytical and planning skills.
Ability to manage multiple project priorities at the same time.
Leadership skills; demonstrated ability to effectively motivate, organize and empower personnel.
Study all existing products and suggest best practice to minimize Risk; increase
Automation and improve productivity and income as per Market behavior.
Lead teams for any system testing; UAT and go life and Products enhance
Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph