Customer Service - Process Associate - Italian Customer Service - Process Associate - Italian …

Genpact
in Bucharest, Bucuresti, Romania
Permanent, Full time
Last application, 05 Dec 20
Competitive
Genpact
in Bucharest, Bucuresti, Romania
Permanent, Full time
Last application, 05 Dec 20
Competitive
Customer Service - Process Associate - Italian
Customer Service - Process Associate - Italian - LIF004773

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Customer Service - Process Associate - Italian!

How about being the single point of contact in Customer Service matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference! Understand your customer's needs and exceed its expectations with a friendly and can-do attitude.

Responsibilities

  • Ensures customer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback
  • Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, social media) with strict adherence to confidentiality/privacy agreements and policies and procedures
  • Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring consumer understanding
  • Provides consumers and healthcare professionals with product information that is not medicinal in nature following all policies, and procedures.
  • Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs).
  • Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities.
  • Effective and professional verbal and written communication - both with internal and external customers, partners.
  • Active participation in the defined training courses and the practical implementation of the new skills in the work processes.
  • Keep working hours and break times according to the internal policies in certain cases based on the official working days of the given service region.
  • Participate in regular/ occasional teleconferences/ meetings with the Customer.
  • Participate in preparing customer reports;
  • Develop action plans to resolve operations issues and coordinate their implementation.


What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural environment;
  • Various trainings (initiating, soft skills );
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).


Qualif ications
Minimum qualifications

  • Very good knowledge of Italian, min C1
  • Communicative level of English .
  • Relevant work experience in this field.
  • High school degree or University in progress/ graduate (Medical related studies advantage );
  • Good MS Office (especially MS Excel) knowledge .
  • Analytical thinking and ability to learn fast .


Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to type a minimum of 35 words per minute with a high degree of accuracy while talking, ability to navigate through multiple systems while responding to the customer's inquiry;


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Job Process Associate
Primary Location Romania-Bucuresti

Schedule Full-time

Education Level Bachelor's / Graduation / Equivalent
Job Posting Nov 19, 2020, 3:21:35 PM
Unposting Date Ongoing
Master Skills List Corporate
Job Category Full Time

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