APAC Technology Resiliency Lead, Executive Director

  • Competitive
  • Singapore
  • Permanent, Full time
  • J.P. Morgan
  • 19 Oct 18

APAC Technology Resiliency Lead, Executive Director

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan is available at http://www.jpmorganchase.com/

Global Technology (GT) is the technology organization for the Firm, delivering a wide range of information technology products and services, and collaborating with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner.

Technology Control's (TC) purpose is to ensure the security and resiliency of the Firm's computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm's risk posture. The IT Risk team is composed of firm-wide functions (IT Risk Management, Infrastructure Security Solutions, Identity & Access Management, and Application security) as well as business-aligned risk & resiliency management teams that affect the technology risk program across JPMC.

Global Technology Resiliency Management (GTRM) coordinate and manage the Technology Resiliency Program for the Bank, The organization is responsible for:

  • Defining the Policies and Standards for Technology Resiliency for the Bank.
  • Defining the KPI's and metrics that demonstrate adherence to the policy and standards
  • Centralized collation of the Resiliency KPI's and metrics and visualization to the Banks Lines of Businesses
  • Coordination and execution of large disaster recovery exercises across the Bank's data centers
  • POC and SME for Technology Resiliency for the Bank on all Regulatory engagements

The ED, APAC Technology Resiliency Audit Lead & Resiliency Program Lead will be responsible for partnering with senior stakeholders and technologists across the Firm to drive the timely and successful delivery of APAC Recovery and Resiliency strategy.

The ideal candidate must possess strong leadership skills and demonstrated success in managing teams particularly in a matrix fashion, driving multiple complex and large scale projects, and managing relationships. The individual must be extremely disciplined and organized, yet comfortable in a rapidly changing, dynamic environment. A high energy, fast paced, "roll-up your sleeves" attitude and commitment to success and be results driven are essential. Strong verbal and written communication skills, as well as, experience presenting and influencing senior managers and business stakeholders are a must.

Position Key Responsibilities:
  • Maintain a schedule of regulatory and internal audit requirements and ensure appropriate firm-wide compliance
  • Ensure oversight and compliance of global, regional and local technology resiliency regulatory compliance
  • Ensure documentation of IT audits, including work papers, audit reports, and follow-up
  • Provide an internal audit function capable of evaluating IT controls
  • Ensure appropriate regulatory engagement and internal audit which includes reporting, metrics, proposed changes to resiliency policy
  • Understand business continuity laws and regulations
  • Review and approve responses to regulatory and external audit responses regarding technology resiliency policy & standards
  • Partner with LOB technology resiliency managers to ensure consistent and accurate regulatory responses relative to technology resiliency policy
  • Create and maintain monthly program management status reports and scorecards
  • Manage and escalate issues & risks, build and manage AP senior management team relationship
  • Drive the execution of the Global/APAC resiliency strategy
  • Drive global strategy within region, driving and influencing senior stakeholders to achieve resiliency risk goals
  • Effectively provide program updates at regional controls and operating committees
  • Develop and manage detail project plans across multiple simultaneous complex projects, expert matrix management skills and experience
  • Provide regular, metrics-driven updates to executive management on program status, threats and progress
  • Drive project steering committees and influence decision making
  • Ensure project lifecycle and project roles and responsibilities are understood by the business, proactively managed and enforced
  • Proactively identify and resolve issues that would present a risk to on-time implementation of projects within the portfolio
  • Evaluate project and resourcing costs, develop and present business cases and budget, and influence business and technology sponsorship
  • Ensure full transparency on deliverables, provide weekly status updates including issues and risk items for management attention
  • Assess risks, costs, benefits, and dependencies of alternative decisions and approaches
  • Manage to a financial plan, including ensuring completion of projects on-time and on-budget, forecasting, business case development
  • 15 + years of experience in Technology with emphasis in tech resiliency, including roles of influence and direct span of control coupled with consistent interactions with Senior Business leadership
  • Strong Program/ Project Management Skills
  • Significant professional business/operations experience with demonstrated career progression (15+ years), with at least 7+ years in a risk and controls related disciplines (e.g. audit, resiliency, operational risk, Compliance
  • Experience in managing regulatory response and requirements required.
  • Experience with technical availability and resiliency best practices
  • Experience disaster recovery, business continuity planning, testing, identifying improvements and auditing test results
  • Risk management and controls procedures
  • Proven leader with successful track record driving large scale technology projects from inception to implementation
  • Experience in managing project and resourcing financials, and managing to tight budgets
  • Ability to think strategically about how to create business led solutions and ability to communicate effectively to both business and technical audiences
  • Ability to orchestrate and drive complex strategies and solutions
  • Experience with implementation of project management methodologies in a large organization
  • Experience managing and working with geographically distributed and functionally diverse work-groups
  • Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders, including external vendor partners, and work effectively in a matrix organization.
  • Strong sense of prioritization and ability to execute against deliverables. Able to take personal accountability for key projects and issue resolution.
  • Superior analytical and problem solving skills
  • Ability to formulate a strategy, approach and delivery plan
  • Strong leadership and communication skills
  • Proven experience in developing and presenting status reporting and metrics to senior level management
  • Prior experience in disaster recovery planning and testing would be advantages
  • Bachelor's degree in Computer Science, or a related field
  • PMP, CISSP, CISM, CISA preferred
The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.