AVP/VP, Support Analyst-Murex, GTO

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 17 Nov 17

AVP/VP, Support Analyst-Murex, GTO

Job Objectives
  • To provide production support for the Murex implementation across multiple asset classes
  • To protect the stability of the production environment and ensure system availability for users
  • To engage the business users, providing proactive, timely, effective and efficient support
  • To test and implement configuration changes for issues that have surfaced in the production environment
Key Responsibilities
  • Contribute positively to the Murex support team, ensuring that the team provides proactive, timely, effective and efficient support to users.
  • Participate in the support activities which could be application specific or across the organisation.
  • Adopt operational workflow and processes, i.e. timely incident logging, quality issue/impact communications and appropriate escalations to the team lead and management.
  • Followed control procedures within the team, e.g. change standards and release processes.
  • Analyse and route issues to proper teams and oversee issues and resolution to closure.
  • Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements.
  • Participate in testing of any enhancement or bug fixes delivered by development team or vendor.
  • Participate in any BCM activities or infrastructure-related upgrades.
Key Requirements
  • Degree in Computer Science / Engineering or related disciplines.
  • At least 3 years of hands-on application support experience in Murex, preferably supporting front office in an investment bank.
  • Good understanding of treasury market business.
  • Good understanding of front to back operations, finance, risk and accounting.
  • Independent, proactive and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and good problem solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
Good to have:
  • Good understanding of ITIL methodology
  • Experience in working with the following technical platforms / programming languages - Unix, Oracle, Sybase, C++, and scripting.