• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-06-20

AVP, Fund Services

AVP, Fund Services

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18032471


Key Responsibilities:

Client Focus
  • Build long-term collaborative relationships with key Investor Services clients and act as trusted advisor on operational matters
  • Establish appropriate local governance and feedback processes to ensure full transparency around client needs and issues
  • Proactively manage our clients through the provision of excellent customer service taking action to anticipate client needs where appropriate
  • Take ownership of complex cross function service issues as it relates to Funds Operations
  • Be a client advocate within Operations
  • Lead client service reviews and Due Diligence Visits, attend Board Meetings with respect to operational performance
  • Focus on improving and maintaining high client satisfaction scores
  • Contribute to a culture of exceptional client service across the FSM team and wider Operations
Operational Efficiency and Process Focus:
  • Utilise Client and Process knowledge to champion innovation and challenge manual / bespoke / inefficient processes to drive the SSO strategy of scalability with a view to ultimately reducing operational risk and increasing the efficiency of the Clients Operations processes
  • Implementation of appropriate metrics that monitor performance against target and holds the client team accountable for achieving them
  • Monitor key client deliverables and initiatives and achievement of SLAs, proactively identify issues and challenges and manage these with the internal stakeholders
  • Assist with the oversight of significant client initiatives from an operational perspective and co-ordinate client changes for non-contractual change clients
  • Implement required policies and controls within the department
  • Preparation and periodic review of core Client Documentation e.g. SLAs, Operating Memorandums
  • Keep abreast of Regulatory and Industry changes and how these may impact our clients
  • Work closely with internal partners (Product, Client Executive, Sales) to provide a 'one-team' service to our clients
  • Review and approval monthly invoicing for Funds Operations

  • Support and lead internal virtual team meetings creating a consistent client focused culture and efficiency mind-set across Citi teams
  • Instill a client centric culture within the FSM team and across the wider Client Services team in the core operation, through the meeting of agreed client needs, transparency and delivery of the service offering to the agreed service level agreements
  • Create environment where people hold themselves and others to the highest ethical standards


  • Minimum 10 years' working experience in financial services with at least 5 years in Funds Services Operations.
  • In-depth knowledge of the Transfer Agency and Fund Accounting processes
  • Strong AML knowledge, both legal and process related knowledge required
  • Prior client management experience essential
  • Proven track record and knowledge of Funds Services processes across covering Fund Accounting and Middle Office in addition to  Transfer Agency
  • Experience on APAC special handlings like Stock Connect,  Hong Kong MPF and SFC funds or Singapore CPF funds rules and regulations is a plus
  • Excellent customer interaction skills
  • Excellent communications skills; written, verbal and presentations
  • Pragmatism combined with a can-do attitude is a pre-requisite
  • Highly organized, efficient and methodical
  • Enthusiastic, driven and results focused
  • Strong interpersonal skills are a must
  • Fluency in English (written and spoken)
  • Bachelor degree or equivalent, preferably in a business discipline but not a must
Singapore Singapore Singapore SG