AVP Production Support, GTO

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 2018-05-22

AVP Production Support, GTO

Job Objectives
  • The candidate will join the production support shared services team within UOB BTS2, performing common production support tasks and identifying opportunities in the task workflow for automation and operational risk reduction.
  • The candidate will be required to work in 24 by 5.5 shifts (moving to 24 by 7 shifts in medium term).
Key Responsibilities
  • Responsible for performing and managing common production support tasks across Global Markets, Financial Systems, Enterprise Solutions, Private Banking, Asset Management, Risk and Global DataWarehouse
  • Identify opportunities for automation and reduce the amount of manual effort required and operational risk to perform the support tasks
  • Prioritize workload, Service and maintain production support tasks within the specified SLAs and with sense of urgency.
  • Responsible for creation of operations and support related documentation for production support tasks.
  • Responsible for coaching and mentoring less experienced team members
Key Requirements
  • Degree in IT or computer related subject with a recognized within the financial services industry
  • At least 2 years of experience as people manager
  • Excellent verbal and written communication skills
  • Independent, proactive and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and problem solving skills
  • Ability to work in a fast-paced and team-oriented environment
  • Good understanding of ITIL framework

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