Analyst – Card Ops Analyst – Card Ops …

Allegis Global Solutions
in Singapore
Contract, Full time
Last application, 19 Sep 21
$3,000 to $4,500
Allegis Global Solutions
in Singapore
Contract, Full time
Last application, 19 Sep 21
$3,000 to $4,500
Posted by:
Reha Hameed • Recruiter
Posted by:
Reha Hameed
Recruiter
As Analyst– Card Ops, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers.

Daily Operations

  • Liaise with Products and Technology when there is a breakdown in the process caused by system failures
  • Liaise with Customer Service for client requests related to Credit / Debits Cards/CASA, and handle any actions required arising from these client requests
  • Liaise with Customer Service for client requests related to CASA, and handle any actions required arising from these client requests
  • Handle queries from internal stakeholders including other functions and teams
  • Liaise with third parties including VISA and other vendors
  • Resolve discrepancies in daily automated reconciliations performed
  • Ensure SLAs on VisaCard payment settlements are met
  • Support Banking Operations Lead in operational planning and monthly reporting to management
  • Handle other ad-hoc duties as assigned by Banking Operations Lead
  • Manage customer offboarding process
  • Manage billing disputes (including chargeback)

Project-based Duties

  • Maintain the Card Operations process flows and standard operating procedures documentation
  • Work cross-function to participate in process improvement exercises and make recommendations for improvement
  • Participate in projects where required
  • Partake in UAT for Banking Operations systems where necessary

Preferred Skills

  • Holds a Bachelor’s Degree with at least 1-2 years of experience in banking with experience in retail banking back office operations
  • Has understanding of card products/ CASA and Visa / MasterCard processes
  • Is detail-oriented
  • Is comfortable working in a start-up environment
  • Has good verbal and written communication skills
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