Application Support (French Speaking) - Contract

  • SGD 5000 - 6000
  • Singapore
  • Contract, Full time
  • Credit Agricole CIB
  • 15 Oct 18

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, the 11th largest bank by total assets in the world. Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by: - Envisioning and preparing the Bank’s futures information systems - Partnering and supporting core banking flagships and transverse areas in their large scale development projects. - Providing premium In-house Banking applications, This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

The candidate will provide Level 1 and Level 2 application support for the Core Banking System of the bank which includes modules related to Accounting, Back Office transactions, Payments, Risks and Reporting for Local Regulator or Head Office in Paris.
Main responsibilities
 Provide level 1 and level 2 application support to the ASIA and EMEA (Europe, Middle East and Africa) branches for a core banking application.
 Ensure that incidents and enquiries from the business users are followed until their appropriate closure (incident communication, root cause analysis and permanent resolution)
 Engagement with the development teams on a regular basis, and appropriate escalation of critical queries.
 Support batches to ensure that any incident is solved in a timely manner
 Prepare and maintain technical standard operational procedures and solutions
Qualifications and Profile
The candidate should have a related diploma / degree (IT, finance) with 3 to 6 years experience in Application Support, with exposure to Banking Industry.

 Knowledge in RDBMS Oracle 9.x/10g/11g, UNIX, Shell scripting, Java, Websphere, TOAD, PL/SQL and Control M
 Shell scripts / Perl script
 Exposure in data warehouse and business intelligence tool (Business Objects) is an advantage
 Knowledge of all phases of the system development /implementation life cycle (SDLC) is preferable

Project methodology
 Good knowledge of all phases of the system development /implementation life cycle (SDLC)

Other Professional Skills and Mind set
 Excellent communication and interpersonal skills
 Strong analysis, problem solving and troubleshooting skills
 Self motivated and excellent team player
 Strong perseverance and diligence towards attaining goals and effective time management
 Knowledge of French language is mandatory to liaise with French customers