Associate - Client Services Group / Client Onboarding - Operations - Singapore Associate - Client Services Group / Client  …

Nomura Asia
in Singapore
Permanent, Full time
Last application, 03 Dec 20
Competitive
Nomura Asia
in Singapore
Permanent, Full time
Last application, 03 Dec 20
Competitive
This is a hands-on role requiring very strong relationship management, with high organizational and communication skills in delivering commercial impact to the onboarding process. In addition, knowledge about the Firm's products and services is essential to ensure efficient and complete onboarding. Internally the COB team is also responsible for establishing and implementing procedures and controls related to account opening as well as identifying opportunities to streamline the process. The team constantly works to enhance current technology for effectively capturing and managing the information and reference data of clients.

Nomura Overview  

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking) and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Functional Overview  

 

The Client Onboarding (“COB”) team is the central point of contact for both established and new clients account inquiries. When a business opportunity is established, the on-boarder will liaise directly with client to ensure their account will be set up with complete functionality on the trading and other internal operational platforms. Additionally, COB represents the client's interests to internal counterparts including but not limited to Operations, Credit Risk and Legal. For Sales coverage, COB ensures any client issues are promptly surfaced, escalated, and resolved in a timely manner to ensure uninterrupted service and a quality client experience.

This is a hands-on role requiring very strong relationship management, with high organizational and communication skills in delivering commercial impact to the onboarding process. In addition, knowledge about the Firm's products and services is essential to ensure efficient and complete onboarding.

Internally the COB team is also responsible for establishing and implementing procedures and controls related to account opening as well as identifying opportunities to streamline the process. The team constantly works to enhance current technology for effectively capturing and managing the information and reference data of clients.

 

Job description  

 

  • Manage a small team in Hong Kong/Singapore and partner closely with regional team to facilitate onboarding for Investment Banking, Global Markets and Asset Management clients
  • Lead and Coordinate with Sales and Business COO to prioritize account requests and communicate with internal stakeholders
  • Drive process improvements to enhance efficiency and risk control
  • Develop strong functional interactions across KYC, Compliance, Front office, Client and other stakeholders
  • Provide onboarding status updates to Sales teams, Business COO and Client
  • Monitor duration, advise clients and internal stakeholders on emerging issues, actively troubleshoot problems and collaborate across the firm to unblock barriers
  • Escalate risks and issues to appropriate management to ensure onboarding is completed correctly and efficiently according to the internal policy and procedures
  • Awareness of regulatory environment including but not limited to Tax (FATCA/CRS) and OTC Derivatives Transaction reporting and adherence
  • Oversee documenting of processes and procedures to evidence appropriate controls

 

Key Experience & Skills  

 

  • Minimum of 3 years of work experience in the banking industry for Client service orientation
  • Prior experience onboarding Investment Banking, Prime Brokerage and Family Offices would be an advantage
  • Degree in finance or economics is preferred
  • Excellent communications skills, both verbal and written
  • Confidence and strong client service focus when dealing with internal and external clients
  • Ability to develop and maintain working relationships with business partners
  • Time management skills to ensure agreed priorities are delivered
  • Able to multi-task handling urgent requests
  • Fixed Income and Equity derivative products knowledge is preferred
  • Knowledge of industry regulations is preferred e.g. Dodd Frank, EMIR and FATCA
  • A control mindset and a solid understanding of regulations and associated risks
  • Understanding and adherence to Compliance and Regulatory influences within the onboarding process
  • Proficient in Mandarin & Cantonese is an added advantage as this role requires reviewing of documentations in Chinese & interaction with clients based in Singapore and Hong Kong.   

 

Regional Disclaimers / Diversity Statement  

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

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