Associate Director, Compliance

  • Negotiable
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 20 Jun 18 2018-06-20

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We are currently looking for Associate Director, Compliance, Conflicts of Interest & Conduct Monitoring


  • Apply data analytics to identify potential risk areas across products, regions and businesses and work with relevant stakeholders to design reviews that assess and measure these risks.
  • Identify new or enhance existing data points for metrics collation to assist in the identification of potential conduct lapses within CIB businesses.
  • Work with relevant stakeholders on various conduct themed end-to-end reviews of CIB and other business lines and will be involved in any / all the following activities; risk identification, research, stakeholder engagement, documentation & delivery, tracking actions through remediation period
  • Socialise review findings with relevant stakeholders across the business and support functions and share lessons learned with the wider compliance function.
  • Provide support to businesses in driving changes that maybe required as part of the reviews that have been conducted, where necessary challenge instances whereby proposed changes might be deemed insufficient.
  • Produce comprehensive MI on the teams; book of work, business coverage, findings, trends / themes and fulfil any other ADHOC MI requests from management.
  • Collaboration & leverage on synergies between both the Conflicts & Conduct teams, utilising resources where required most, to deliver on both books of work.

  • Implement the mission, vision & strategy for Conduct Monitoring & Conflicts of Interest Compliance team, consistent with Head, Compliance, Conflicts of Interest & Conduct Monitoring vision and strategy for the team function and in support of the Bank's strategic direction and growth aspirations.
  • Promote the culture and practice of compliance with compliance standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.

  • Build and maintain an effective and constructive relationship with all key business and functional stakeholders in collaboration with their primary points of Compliance contact that is based on trust, capability, and integrity, providing timely, responsive and quality regulatory compliance advice and guidance to enable the business and functions to meet/ achieve their strategic tactical objectives.
  • Provide robust challenge to management, Compliance colleagues and all relevant business stakeholders where activities are outside risk tolerance/ appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/ appetite.
  • Regular and diarised catch ups with all key Compliance stakeholders.

  • Support line manager & Head, Compliance, Conflicts of Interest & Conduct Monitoring in establishing and maintaining effective processes (including training, advice and support) to ensure that policies, procedures and standards to address relevant compliance risks (excluding financial crime) are effectively implemented and adhered to in relation to Conduct Monitoring and oversight and management of a governance framework to identify, document, and manage Conflicts of Interest.
  • Provide support and challenge to the Bank's management and our stakeholder groups to ensure that they establish and monitor appropriate processes for compliance with compliance policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct).
  • Contribution to the team's processes designed to aid in the consumption a broad range of Conflicts of Interest and Conduct-related data points and control metrics, to assist in the systematic interpretation and triangulation of these data points to understand how they may indicate broader Conflicts of Interest and Conduct Monitoring-related risk themes.
  • Contribution to the team's processes to assist in the consumption of individual business performance and conduct related control metrics and related data points, for the purposes of risk assessing individual staff from a Conflicts of Interest and Conduct Monitoring perspective.
  • Ensure any individual conduct or conflict of interest related breaches or incidents, identified while performing conduct-related reviews and monitoring work, are appropriately reported and escalated to line management and relevant Business & Functions Advisory Compliance coverage, as well as other relevant stakeholders, e.g., HR. This will include contribution to the determination and recording of both the managerial outcome and an independent assessment of the severity rating from a Fair Accountability perspective.
  • As required, work with other members of the team to ensure Group's Conflict of Interest Registers are maintained on an ongoing basis, taking input from the relevant businesses and functions that own the underlying content of the register. This includes linking the Conflicts of Interest Register to the relevant Potential Failure in the Operational Risk Frameworks and Process Universes of the respective Group businesses and functions, for the purposes of assessing the residual risk of the relevant conflict of interest scenarios identified in the Conflicts of Interest Register.

Risk Management
  • Support Business & Functions Advisory Compliance heads in the performance of their roles as Risk Owners under the Group's Risk Management Framework for Conflicts of Interest and Conduct points of Potential Failure, where Compliance is the second line Risk Owner.
  • In collaboration with relevant senior managers, assist the Head, Compliance, Conflicts of Interest & Conduct Monitoring to the implementation of compliance review activity(s) in relation to Conflicts of Interest & Conduct Monitoring.
  • Contribute to the effective management of compliance matters, and in collaboration with the rest of the Compliance team, ensure that regulatory issues that have a significant impact on the Bank are effectively managed
  • Collaborate with the other Business & Functions Advisory Compliance teams and the Compliance Management Group to assist in the identification of horizon risks that may have a significant impact on the Bank and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
  • In the event of serious regulatory breaches, or where risk tolerances have been breached, assist the Head, Compliance, Conflicts of Interest & Conduct Monitoring in ensuring senior management in the Bank and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased. Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
  • Assist and work closely with Shared Investigative Services in relation to investigations concerning Conflicts of Interest & Conduct Monitoring.
  • As required, collate reports to relevant Group and Business risk and control committees and management group on key compliance risks and issues with a particular focus on Conflicts of Interest and Conduct Monitoring (not duplicating the reporting of the Group Conduct team.)
  • Maintain adequate management MI / trackers across all aspects of coverage and responsibility to ensure all issues and matters are tracked, followed, regularly assessed and reported on.

  • Within the Group's overall Risk Management Framework, contribute to the appropriate risk based compliance frameworks for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks specifically in relation to Conflicts of Interest and Conduct.

Regulatory & Business conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
  • CIB & Group Heads of Compliance
  • Group Head, Conduct
  • COO, across all CIB functions
  • CIB / other group functions Business Project Managers
  • Risk Management - in particular SORM group

Other Responsibilities
  • Embed Here for good and Group's brand and values in Conflicts of Interest & Conduct Monitoring Compliance Team.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

  • Good educational background, ideally to degree or equivalent level.
  • Good knowledge of both local and global (specifically UK) rules and regulations, emerging themes and areas of increasing regulatory focus and attention - including, but not limited, to the regulatory conduct agenda.
  • Career experience at any of the following within the relevant jurisdiction(s): law firm, financial institution, regulator, Big 4 Accountancy Firm or compliance consultancy practice.
  • Excellent knowledge and/or practical experience/deep understanding of more than one Investment, Private or Retail banking product or business type
  • Strong appreciation of the importance of proper standards of wholesale conduct within banking business and an understanding of how to identify and frame conduct risk related issues across the business.
  • Strong technical skills including data analysis and manipulation across systems and with desktop tools such as .xls, SharePoint, data bases and visualisation tools
  • Excellent oral presentation skills, with experience of developing or delivering regulatory focussed training materials to groups.
  • Ability to develop and enhance relationships across multiple stakeholders in various functional and geographic groups, including but not limited to FM business management, other Compliance functions etc.
  • Excellent written English with a proven track record of drafting policy, procedural, manual or operational documentation to a very high standard. This should include tracking and managing feedback from a broad range of stakeholders and condensing into written documentation in a concise and practical written style (strong excel, word, and power point skills advantageous).
  • Ability to consider matters from an end-to-end perspective, including looking at conduct related matters from the initial policy statements, more detailed procedural aspects, training requirements, assurance testing and monitoring.
  • Identification of potential conduct and regulatory risks facing the business, beyond the most obvious risks.
  • Proven executor of initiatives including leading on improving standards, culture and behaviour.
  • Ability to work independently, within a team and with appropriate supervision, with a desire to deliver results. Self-motivated and self-reliant with genuine desire to get things done and to do it right, as well as the ability to provide practical and effective advice. Being able to accept challenge and change, listen to the other point of view and adapt your approach accordingly is essential.
  • Diplomacy, sensitivity, and the ability to gently, but professionally stand your ground when needed and persuade others of the merits of a particular approach.

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