Associate Engineer Associate Engineer …

Singtel
in Singapore
Permanent, Full time
Last application, 14 Apr 21
Competitive
Singtel
in Singapore
Permanent, Full time
Last application, 14 Apr 21
Competitive
Associate Engineer
Job Description
  • Provisioning and de-provisioning System & Cloud accounts for customers
  • Deploying, managing, and operating System & Cloud environments
  • Maintaining Day-2 Ops of System & Cloud based on operational best practices
  • Keep technical documentation up to date
  • Support data/service migration projects
  • Manage System and Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties.
  • Ensure service level meets the requirement. Implement action plan when required.
  • Monitor System and Cloud Infrastructure according to standard operations procedures.
  • Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Support root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
  • To provide 24x7 Support .

Education and Qualifications
  • Diploma in Computer Information Systems or related field.
  • Microsoft Certified Systems Engineer (MCSE)


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