Associate Field Technician Associate Field Technician …

DXC
in Singapore
Permanent, Full time
Last application, 01 Mar 21
Competitive
DXC
in Singapore
Permanent, Full time
Last application, 01 Mar 21
Competitive
Associate Field Technician
Job Description:
Essential Job Functions
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
Basic Qualifications
  • High school diploma or G.E.D.
  • Four or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
Other Qualifications
  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Willingness to travel
Work Environment
  • Office environment
  • May require weekend work
  • May require shift work


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