Associate, Specialist, Digital Service Delivery, Consumer Banking Associate, Specialist, Digital Service Delivery,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Associate, Specialist, Digital Service Delivery, Consumer Banking
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:
  • Work closely with the Product Delivery Lead in the domain area of Remit
  • Work closely with business stakeholders, channel and product teams and partners/merchants. And be responsible for gathering and analyzing Business requirements and documenting into Business Requirement Document (BRD) or User Stories
  • Work closely with UX design team to conceptualize and optimize customer journey
  • Review Functional Specifications Document (FSD) to ensure that specifications are designed in accordance to business requirements
  • Collaborate effectively with a team of Test Analysts, Automation Test Engineers as well as other stakeholders such as Business Analyst(s), Test Lead(s), IT partners, etc. to manage end-to-end delivery of projects
  • Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution
  • Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of issues

Requirements:
  • Degree holder with minimum 3 years of relevant experience, preferably in the Digital and/or Payments space
  • Having good IT background and understanding of emerging payment technologies and processes
  • Be familiar with the typical lifecycle of a project and having experience specifically in areas of requirements analysis and testing
  • Possessing high level of passion or interest in the Digital and/or Payments areas
  • Having excellent interpersonal and communication skills with a positive working attitude and an avid team player
  • Ability to work under pressure with accuracy and commitment
  • Meticulous and systematic with an eye for detail
  • Self-starter with good business acumen, independent and able to rise up to challenges

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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