Associate / Analyst, Business Analyst - User Experience Journey, DBS Transformation Group, Technology & Operations Associate / Analyst, Business Analyst - User  …

DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Associate / Analyst, Business Analyst - User Experience Journey, DBS Transformation Group, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Understand the voice of employee and partner with internal stakeholders to capture the concerns/pain points of employees and recommend solutions, design processes and opportunities with employee in mind
  • Active participation in delivery squad from Inception workshop, Development sprint cycle, Deployment activities and Post Support.
  • Continuously evaluate and identify innovative ways to streamline processes
  • Work closely with business, technology and other relevant stakeholders to ensure that all stakeholders and engaged and actively managed.
  • Watching both timelines and quality of delivery.
  • Deliver dynamic, motivational and engaging presentation skills.
  • Good written and interaction skills
  • Ability to facilitate both small and large group settings
  • Be creative, customer obsessed and passionate about pioneering new initiatives that delight employees and enhance their experience at work


Requirements
  • Bachelors or Higher Degree, preferably in Business or Computer Science (IT)
  • Min. 3 years of work experience in software development projects with full understanding of System Development Life Cycle as a business analyst
  • Experience with content management system
  • Project management experience in Agile methodology would be beneficial
  • Some technical background (HTML, CSS and Java script) and proficiency in problem solving/analysis would be beneficial
  • Comfort interacting with individuals at all levels
  • Detail oriented, confident, self-starter with exceptional organisational skills
  • Conflict management skills with ability to work under pressure
  • Passion for building communities and connecting individuals
  • Excellent facilitation, presentation and written communication skills.
  • Good relationship management skills; ability to communicate well with diverse stakeholder groups
  • Flexibility and resilience in responding to multiple changing priorities
  • Effective team player


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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