• Competitive
  • Singapore
  • Contract, Full time
  • OCBC Bank
  • 21 Oct 17

Bank Officer - Accounts Services (6 months contract)

Bank Officer - Accounts Services (6 months contract)

A. Job Purpose To handle processing/data input of customer requests on timely and accurate basis within project timeline.

B. Core Functions & Responsibilities
Core Functions
  • Retrieval of Document
  • Database Maintenance
  • Report Checking

Responsibilities
As a Maker
  • Process/perform data entry for all verified requests on timely and accurate basis.
As a Checker

  • Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval.

Both Maker and Checker have to:
  • Escalate exception cases to Team Lead promptly.
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc).
C. Other Duties & Responsibilities
  • Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
  • Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement

D. Key Productivity Indicators (KPI)

  • SLA - Ensure that the team complete the processing within agreed SLA/ project timeline
  • Error Rate - Achieve zero human error and operating losses
  • Customer Service - Zero customer complaints / feedback
  • Fully conversant with process/ SLAs/ regulatory requirements


Qualifications
Requirements
  • Positive attitude.
  • Effective communication skills.
  • Eye for details and meticulous
  • Pro-active with the ability to work independently and also a strong team player are essential attributes.