• Competitive
  • Singapore
  • Contract, Full time
  • OCBC Bank
  • 20 Apr 18

Bank Officer - Accounts Services (6 months contract)

Bank Officer - Accounts Services (6 months contract)

A. Job Purpose To handle daily processing/data input of customer requests on timely and accurate basis. B. Core Functions & Responsibilities As a Maker
  • Process/perform data entry for all verified requests on timely and accurate basis.
As a Checker
  • Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval.

  • Escalate exception cases to Team Lead promptly.
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc).

C. Other Duties & Responsibilities
  • Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
  • Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement

D. Key Productivity Indicators (KPI)

  • SLA
    • Ensure that the team complete the processing within agreed SL
  • Error Rate
    • Achieve zero human error and operating losses
  • Customer Service
    • Zero customer complaints / feedback
  • Fully conversant with process/ SLAs/ regulatory requirements

  • Positive attitude.
  • Effective communication skills.
  • Eye for details and meticulous
  • Pro-active with the ability to work independently and also a strong team player are essential attributes.
Singapore Singapore Singapore SG