• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2018-07-19

BizInteract Service Manager – Investigative and Channels

BizInteract Service Manager – Investigative and Channels

  • Perform thorough investigations to ensure all complex enquiries, requests and emails are promptly handled and resolved within SLA.
  • Liaise with Operations, Branches, Product Partners and Business Unit to resolve customer issues.
  • Ensure end to end support for existing and new processes migrated from the Business Units.
  • Work with the team manager to consolidate customer feedback on product features and functionalities to Product Partners for improved customer experience.


Qualifications
  • At least 2 years of working experience in the Banking Industry.
  • Good knowledge of Corporate Banking Products and Services
  • A strong service mindset and ability to take ownership to deliver excellent service at all times.
  • Possess good verbal and written communication skills, excellent problem solving skills and results oriented.
  • Able to work independently in a fast paced and challenging environment.
Singapore Singapore Singapore SG