Business Analyst, Client Lifecycle Design & Management

  • Negotiable
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 13 Jul 18 2018-07-13

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values


* This role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
* Provide Business Analysis and Design expertise to deliver Client Lifecycle Management (CLM) and Client Due Diligence (CDD) change initiatives
* Identify and detail related business requirements
* Documentation of relevant analysis artifacts as required by project governance
* Support functional design, testing and deployment of change initiatives


* Develop a detailed understanding of all areas of the Group CDD and Regulatory Policy and Procedures
* Lead requirements gathering and produce analysis artifacts to drive change initiatives: TOM, process maps and Business Requirements Documents (BRDs)
* Review the functional specifications (FSDs) or process improvement suggestions developed, to ensure they capture the business requirements accurately
* Identify enhancements to improve business processes/efficiency and/or reduce risk in line with Group Policy and Procedure, while understanding and translating the Group L&C and FCC driven requirements into Front line user requirements
* Assist with the roll-out of improved processes and practices, including managing and executing User Acceptance Testing (UAT), User Verification Test (UVT, as part of Project go live, and BAU Change deployment
* Manage and engage key stakeholders across client facing divisions, Legal and Compliance and Financial Crime Risk, etc
* Lead relevant Working Groups
* Occasional need to work on weekends to support testing and go live activities


* Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Relationship Managers, Product teams, COBAM and CET
* Senior Business Analyst
* Business Analysis Practice Lead
* Project Managers
* CLDM Policy Implementation


* Experience as a Business Analyst on a relevant project
* Weighs up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing
* Knowledge of the regulatory environment and the ongoing developments
* Process, commercial and operational awareness needed to develop appropriate solutions.


* Ability to take initiative, identify opportunities and work with minimal management oversight
* Interpersonal skills in networking, influencing and decision taking
* Subject matter expertise in CDD and CLM system and process
* Strong communication skills - oral, written and presentation
* Knowledge of CIB, CB and BB business segments, client types and product offerings

We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...