Business Analyst, Operations Change Management (1 year contract)

  • Competitive
  • Singapore Singapore Singapore SG
  • Contract, Full time
  • Bank of Singapore
  • 18 Jun 18 2018-06-18

Business Analyst, Operations Change Management (1 year contract)

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities.
Start your career with Bank of Singapore as a Business Analyst in the Operations Change Management team! !

Responsibilities

  • Coordinate across functions and with business partners in identifying changes arising from program implementation.
  • Coordinate across functions and with business partners, on change and training activities and ensure completeness and completion of activities.
  • Coordinate across business functions to capture, consolidate and document before and after go live activities and plans.
  • Design and prepare communication and training materials on changes.
  • Maintain robust communication and engagement with business partners, super users etc to ensure a seamless transition and organisational-wide successful program implementation.
  • Understand user issues and liaise with technology partners to assess impact and implement workarounds.
  • Communicate with the various functions to collate feedback and enhance training and communication materials and plans.
  • Map out training and communication plans and schedules, design and develop training initiatives.
  • Administrative support for template creation, maintenance and status updates.


Qualifications
  • Min 3 years in facilitation in change management projects in Financial industry.
  • Change management certification or designation in Financial Services desired.
  • Previous experience as a BA with domain knowledge of PB Operations would be an advantage.
  • Excellent problem solving, critical analytical skills, resourceful.
  • Strong Technology aptitude and ability to quickly understand users issue and liaise with technology to assess impact / change / workarounds needed.
  • Strong communication skills, both written and verbal are required for internal and external communication.
  • Excellent active listening skills.
  • Must be a team player and able to work collaboratively with and through others.
  • Ability to establish and maintain good working relationships.
  • Ability to multi-task.
  • Proficiency with MS Word, Powerpoint, Excel, Visio.