Business Application Support Analyst Business Application Support Analyst …

in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 16 Jul 19
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 16 Jul 19
Job Reference # 195498BR

Your role

Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked? We are looking for someone who will;

• Be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications 
• Govern production support execution as aligned to existing ITIL framework 
• Follow effective and efficient operational policies, processes and procedures
• Ensure all forms of workload are managed in line with established processes and procedures
• Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support. 
• Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• Possess strong verbal, writing and communication skills
• Unix, Oracle, Sybase, Scheduling, Autosys, Informatica - all are very valuable skills for this role. You need to be a hand-on person.
• Have a strong ability to solve complex issues

Your team

You'll be working with the Application Support teams in Singapore. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your expertise

You have: 

• Bachelor's degree (Computer Science preferred)
• 5 - 8 years of experience in IT support role within Financial services industry
• In-depth knowledge and understanding of Incident and Problem Management practices.
• Demonstrated hands-on domain skills and track record of successful projects and deliveries 
• Highly refined and professional in verbal and written communications 
• Demonstrable experience in delivering a quality operational service to customers
• Experience in operating under a Global team environment
• ITIL Qualified & proficient in using Service Now

You are:

• Honest, reliable, self-motivated with a high level of integrity 
• Highly committed, resilient and outcome focused 
• Able to support multiple projects at any given time 
• Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude 
• Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.