Business Controls Quality Assurance Analyst - Wholesale Bank Business Controls Quality Assurance Analyst -  …

Randstad Singapore Pte Ltd
in Singapore, Singapore, Singapore
Contract, Full time
Last application, 02 Apr 20
Randstad Singapore Pte Ltd
in Singapore, Singapore, Singapore
Contract, Full time
Last application, 02 Apr 20
Randstad Singapore Pte Ltd
Responsible for quality assurance across various business processes

about the company
Established for over 70 years, the Client is a leading wholesale bank offering full suite of banking services to customers worldwide. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the team

You will be part of the APAC Quality Assurance team within Wholesale Banking Operations Unit. The team is responsible for measuring and monitoring effectiveness of controls for processes within Wholesale Banking Operations.

about the role

This is a 9 months contract role that is based in Singapore but you will be supporting the APAC team which includes China, Hong Kong, Taiwan, Japan and Korea.

  • Responsible for quality assurance across various business processes
  • Reviewing call notes, voice logs and other documentation across various risk topics in the native languages including Chinese, Cantonese, Japanese and Korean, on a daily basis
  • Perform Test of Controls (ToC) and complete assigned daily, weekly as well as monthly ToC reviews within stipulated deadlines
  • Identify, monitor and mitigate medium-high risk processes within Wholesale Banking Operations
  • Identify process gaps and propose recommendations for process improvement
  • Support both internal and regulatory audits
  • Analyse and communicate connection of audit findings to the wider strategic business objectives
  • Present findings and prepare reports for Management
  • Develop test scripts and provide necessary training to support new ToC(s)
  • Perform real-time tracking and update of activities performed

skills and experience required

  • Minimum Degree
  • At least 2 years of experience in Wholesale Banking Operations, Risk Management, Operational Risk, Audit, Risk & Controls within the Financial Services sector
  • Understanding of Wholesale Banking Operations and/or products is an added advantage
  • Excellent communications and stakeholder management skills
  • Strong Excel and report presentations skills
  • Ability to automate processes with VBA/Macro
  • Proficiency in Chinese, Cantonese, Japanese and/or Korean language is a bonus as this role will require listening to call logs and reading documents in the above native languages on a daily basis

If you would like to find out more about this role, please click apply below. Alternatively please contact Lynda Tan at 6510 7413.

EA: 94C3609 / R1223887

Company Overview

With over 25 years’ local market experience, Randstad offers specialist permanent and contract recruitment as well as HR solutions across a range of skills, disciplines and industry sectors. 

Randstad was founded in the Netherlands in 1960 and has more than 20 years of market experience in Singapore, with Asia Pacific operations in Australia, China, Hong Kong SAR, India, Japan, Malaysia, New Zealand and Singapore. Our team of local experts deliver a full suite of specialist permanent and contract recruitment services as well as insights-driven HR solutions to leading companies in the region.

We know from our heritage and experiences that real connections are not made from data and algorithm - they require empathy, intuition and instinct. It is here at this intersection between technology and humanity that we redefine the way we connect with our clients, candidates and partners - to deliver a true human experience.

Through the power of HR technology and the passion of our people, we help candidates realise their true potential and enable employers to sustain their success through strategic HR solutions across accounting & finance, banking and financial services, corporate & secretarial support, construction & property, engineering and manufacturing, supply chain & logistics, human resources, information technology, life sciences as well as sales, marketing & communications.