COO- Client Data Services- Project Manager- Vice President

  • Competitive
  • Singapore
  • Permanent, Full time
  • Deutsche Bank APAC
  • 23 Oct 17 2017-10-23

COO- Client Data Services- Project Manager- Vice President


Operations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the bank's platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

Position Overview


The Client Data Services (CDS) Tax programme is a consolidation of a number of similar regulations with a Tax impact on CDS (Client Onboarding & Know your Client (KYC)). The main components of the Programme are Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS); which both have a significant impact on financial institutions and how we perform onboarding and Know Your Client (KYC) of our customers, report to regulators globally and in some cases withhold on certain payments where required.

While the programme is designed to ensure that we are compliant with the regulations, the secondary driver is to deliver an approach which minimises the impact on CDS onboarding and supports processes while ensuring that the customer experience is as smooth as possible.

The implementation of CRS consists of a Programme Lead with project managers and BA's to manage the implementation. As Project Manager you will own certain core deliveries (i.e. portfolio of countries and approaches) to ensure pre-existing clients are remediated to the right standards. You will communicate and build partnerships with the various businesses, Tax Operations, Group Tax, Technology and regional project teams to review and respond to new and existing requests and maintain all regulatory updates as it relates to the various regulatory requirements into the onboarding process.

Key Responsibilities:

  • Participate with Senior Director's and Managing Directors on the strategic tooling and processes
  • Be accountable for your own project deliveries
  • Track to plan and report relevant Redundant Array of Independent Drives (RAID) items into working groups and steerco
  • Chair and minute regional opco/steerco meetings
  • Ability to support the team with questions and escalate to management as appropriate
  • Review of CDS procedures to identify and document impacts on underlying processes, systems, people and the organisational structure
  • Work with the global team to develop Key Operating Procedures
  • Support the various teams in their execution of remediation
  • Perform quality checks for compliance
  • Support the day to day teams where functions overlap
  • Work closely with the Client Onboarding, transformation and remediation teams globally
  • Coordinate and work with the Group Tax, technology, the central programme, Tax operations and the Embedded Risk Team
  • Work with various audit teams to pull data and explain process during internal/external reviews and RO attestation process
  • Ability to support tax related remediation team

Skills and Qualifications:
  • Background in Client Onboarding/KYC preferred
  • Must have background in tax related processes, understanding of Tax regulations i.e. FATCA, CRS
  • Prior experience in managing teams
  • Fluency in English essential. Other European languages is a plus
  • Must have strong organisation skills
  • Must be a team player, determined and hardworking
  • The ability to work under pressure and within tight deadlines with no loss of accuracy
  • Ability to work independently
  • Pays attention to detail and can multi-task
  • Present and articulate with strong written and oral communication skills to deal with front office, back office trade capture teams, control areas, IT and clients
  • Shows initiative and reacts quickly to changes in priorities
  • Ability to learn new practices and procedures quickly
  • Commitment to seeing quality results from his/her own endeavors
  • Must be very proficient in MS Excel. Competent business user of MS products and Outlook. Must have knowledge of CTI CRS/MD3/IPS
  • Understanding of the workings of an investment bank and the lifecycle of a trade is a plus

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.